We are now seeking an additional reliable person who wants to join our team of customer and HR managers / operations managers already working at our Malmö office. This is a permanent position with a 6-month probationary period.
As a customer and HR manager / operations manager in personal assistance, you work to ensure that our customers, who have various types of disabilities, have the opportunity to live the life they want with the help of their personal assistants. You maintain close contact with your customers and sometimes their relatives to ensure you understand exactly what they expect from Frösunda. You supervise and manage the personal assistants in their work and strive to provide them with good service so that both customers and employees feel secure.
In your role as operations manager, you recruit new assistants, cover daily sick leave and longer absences. Another part of your daily work includes meetings with customers/relatives and assistants, scheduling, approving payroll, maintaining social documentation, providing team guidance, and having budget responsibility for your operational unit. Typical management tasks such as employee and salary conversations as well as rehabilitation responsibility are also included.
For us, it is important that you are passionate about quickly picking up signals from customers and employees and acting on them. You have a high service orientation and can handle high stress levels. You have support from your management colleagues, regional manager, and various support functions within the company. If you are willing to learn how to manage the role of operations manager, you will be offered an exciting and stimulating job at one of the largest companies in the assistance industry.
We offer you varied and meaningful work where you as an employee are encouraged to make sound independent decisions. As a newly hired manager, you will receive comprehensive onboarding with training and support over an extended period so you can succeed in your professional role.
We believe you are driven, quick-thinking, positive, and enjoy taking responsibility. We work with Speed, Clarity, and Humility. You are a communicative and reassuring person. You are a quick learner, can handle different computer systems, are organized, and appreciate variety in your work. You are a good listener in your internal and external contacts.
Perhaps you have experience from the industry or currently work in care and want to take the next step in your career? Education is not a requirement—if you have other experience you believe could be applicable, that is also of interest. Of course, it is a merit if you are a social worker or educated in HR and working life, but it is not a requirement.
About Frösunda Personal Assistance
Frösunda is one of Sweden's leading personal assistance providers with over 25 years of experience. This makes us a secure company for you as an employee and for our customers and their families. We are a responsible employer who takes full responsibility for assistance around the clock. Thanks to local offices throughout Sweden combined with central support functions, we are always here for you and your customers. As an employee with us, you get varied work and the opportunity to develop. Here you make a difference—every day.
Other Information
Employment Type: Permanent
Scope: Full-time
Working Hours: Daytime 08-17
Start Date: By agreement
We apply individual salary setting and have collective agreements as well as offer wellness benefits. Interviews are conducted on an ongoing basis and the position may be filled before the final application deadline. Great emphasis will be placed on personal suitability.
Final Application Deadline: 2026-10-01
For questions about the position, you are warmly welcome to contact:
Contact: Mimmi Fast
[email protected]
We warmly welcome your application!