Performance & Development Manager Customer Service

Description:

Are you looking for a workplace for the future? With us, your career is in your hands. Here you get the opportunity to steer it in the direction of your dreams while being part of technical innovations that barely exist in imagination today. Innovations that we know will reshape how we communicate with each other and live our connected lives in the future. Are you looking for a workplace where you get to contribute to the most important thing that exists – the relationships between people? Welcome to Telenor. We are now looking for you who want to become a Performance Manager in our Customer Service Partner Operations team. The team you'll be part of consists of specialists who are responsible for Telenor's customer service handled by our partner, with staff in Kalmar, Cyprus, and Greece. How you'll make a difference with us As a Performance Manager, you are a key player who ensures the conditions for our customer service partner to deliver on targets in sales, customer satisfaction, loyalty, and service quality. In the role, you analyze and follow up on results, challenge trends, and identify needs for change. You drive improvements both independently and together with the partner. For prioritized launches and development needs, you also lead initiatives and are responsible for their implementation. The role requires regular presence in Kalmar, where you are an important informal leader who collaborates closely with the partner's leaders and key people, as well as with colleagues within Telenor's business unit in Stockholm. You get the opportunity to contribute to building a strong, customer-focused culture with high employee engagement. Your efforts are crucial so our customers get a secure and worry-free experience. Are you the one we're looking for? We need someone who is on their toes! We're looking for someone with a genuine desire to learn and develop so we can meet customers' constantly changing needs – today and tomorrow. We believe in potential – what matters most is your drive, adaptability, and curiosity. You are results-oriented and use data to reach business goals. Furthermore, you are a relationship-oriented person who is good at building strong collaborations, from teams and leaders on the floor to stakeholders within Telenor, with the ability to balance different needs and perspectives. You have a genuine interest in developing people and a passion for creating winning teams. Experience from fast-moving environments is an advantage, as are traits like flexibility, unpretentiousness, and a positive attitude. If you're also open to change and like driving development – then you might be the one we're looking for! Requirements: At least 2 years of experience in sales, customer service, and/or business development Good collaboration skills and flexibility in a high-tempo environment Ability to analyze results and work data-driven Business understanding and ability to translate insights into results Good communication skills in Swedish and English Meritorious experience: Experience building and developing sales teams or sales functions Leadership experience University degree in a relevant field Our promise to you We are better together. With us, you'll meet a familiar and inclusive culture, a strong shared value foundation, and leadership that gives you freedom and empowerment. We believe in trusting each other and having the freedom to act and make decisions, while being there for each other through good and bad times. We support relationships and communities. Telenor is a company of social importance, and here your work has a greater purpose. We create value for millions of people every day and have a customer-close approach where human relationships are at the center. We make room for life. Work from home two days a week if you want, as long as your work tasks allow it. The rest of the time, we create magic together in the office. Leadership based on trust and flexible working hours help you balance work and life. We're there through all phases of life and offer security packages in the form of, among other things, collective agreements, occupational pensions, wellness contributions, and the opportunity to customize insurance solutions that fit you, for your needs here and now. We invite you to an exciting career journey. Your development is at the center, and with us, learning is part of the culture. We set aside 40 hours per year so you can deepen your knowledge, explore new areas, and grow in your role. Through Telenor Academy and other learning initiatives, you get the tools and freedom to shape your own career. When you want to move forward, opportunities await throughout the Nordic region. Apply to us today Do you want to take your next career step with us? We look forward to your application! We meet candidates continuously, so get in touch today. If you have questions and want to know more, you're welcome to contact recruiting manager Henrik Engman at [email protected]. We unfortunately cannot accept applications via email. Good to know We're going on vacation soon and will therefore resume the process and go through the selection when we're back in mid-August. Thank you for your understanding, and we hope you have a wonderful summer!Are you looking for a workplace for the future? With us, your career is in your hands. Here you get the opportunity to steer it in the direction of your dreams while being part of technical innovations that barely exist in imagination today. Innovations that we know will reshape how we communicate with each other and live our connected lives in the future. Are you looking for a workplace where you get to contribute to the most important thing that exists – the relationships between people? Welcome to Telenor. We are now looking for you who want to become a Performance Manager in our Customer…

Overview

Type

job

Status

active

Visibility

public

City

Kalmar

Address

Fartygsgatan 4

GPS

56.670242398308, 16.377481300744copyopen in

Email

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Views

10

Published

13. 7. 2026

Edited

5. 8. 2026

Location

Specifications