Passionate and Skilled Technician for User Support IT

Trafikverket · Full-time

Ort enligt annonsen, Ort enligt annonsen, Sweden

Do you have a passion for people and IT support? Then this might be the role for you! As a technician at Trafikverket, you'll help make everyday life easier for residents and businesses throughout Sweden. You'll do this by contributing to Sweden's infrastructure of the future. Work Tasks What do we offer you? Your manager will be Helen Norman. My leadership style is personal with a positive mindset where trust between us is an important part. Through my 17 years as a leader, it's the person behind the role that defines my approach. Increasing employees' emotional awareness—for greater job satisfaction, their relationship to work, the workplace, users, colleagues, and management—is a guiding principle in my work. When we grow as people, it benefits ourselves, the organization, and our users. You'll receive thorough training from experienced mentors, giving you the best conditions to get started well. We who work in this role are a great group with strong camaraderie, and there's not a day without laughter. The work is interesting, challenging, and educational. Moreover, our contribution is meaningful—we make a difference! A few words from someone on the team: I enjoy working here because the feeling of being an important part of the operation and being able to impact everyone's daily life is fantastic. The entire team consists of pleasant, helpful, and respectful individuals who brighten up the workday. Work Tasks As part of User Support IT, you'll be in an important supporting role for all of Trafikverket. The function is responsible for and provides first and second line support, including on-site support, for IT and telephony. We provide support to Trafikverket's internal and external stakeholders who use Trafikverket's systems. Areas included are client applications, the IT workplace, printing functions, communications, and telephony. As a technician, you'll work in a traditional role, which means remote management of hardware and software, troubleshooting, and technical problem-solving for everything from clients, mobile phones, and applications. In this position, it's important that you have a strong IT interest and a high commitment to good service. Our vision is to always keep the user in focus! Your main task is to receive requests via phone and web forms. At User Support, we develop and change our work methods and tools, which means your tasks may vary as we implement changes. Qualifications We want to deliver the best possible service to our colleagues, so in addition to technical expertise, it's important that you have good communication skills, meaning you're clear, service-oriented, and flexible in conversations with our users. To maintain a high level of service, we depend on each other, so it's crucial that you have good collaboration skills and are organized. As a person, you're driven by solving problems, which makes you easily identify and develop effective and practical solutions to problems that arise. We're looking for you who have high school education in IT or other education and experience that we collectively assess as equivalent basic practical experience in servicedesk good knowledge of Microsoft Office and Microsoft Windows good knowledge of Swedish in speech and writing knowledge of English in speech It's advantageous if you have experience from a broad IT support operation in a larger organization documented professional experience with first-line IT support documented knowledge and experience with ITIL experience working with telephone systems (e.g., Solidus), ticket management systems (e.g., Remedy ISTM), and knowledge bases Other Information The work location for this position is Gothenburg. This recruitment includes web-based tests as part of the selection process, and interviews are planned for weeks 40-41. To ensure you don't miss important information about your application, you need to keep yourself updated via My Career Page! We primarily use email (from: [email protected]) for announcements and calls. Check your inbox and spam/junk mail regularly during this period to make sure you receive all information from us! You may also want to add that email address to your email contacts. Application The questions you answer when submitting your application will form the basis for the initial selection we make. Unless otherwise stated in the ad, we'd like you to attach your CV. We've stopped requesting cover letters because we don't use them as part of our selection materials. If you have protected personal information, you should contact the manager responsible for the recruitment so your application is handled according to special procedures. You'll find the manager's name and contact details in the ad. Within our IT organization, you're part of developing Sweden with modern and innovative solutions. We're in the midst of an exciting transformation where we're trying to take full advantage of digitalization's opportunities. Digitalization places increasing demands, and we therefore want to adapt our expertise, work methods, and organization in line with developments. We have overall responsibility for IT and telecom, a business that operates 24/7, year-round—just like Sweden's transportation system. At Trafikverket, we work to bring Sweden closer together. We believe that a combination of different experiences, backgrounds, and perspectives is the best foundation for building a workplace free from discrimination and an environment where everyone feels good and does their best. We believe in diversity where the common denominator is reliability, commitment, and courage. Because that's how we best represent our society.