Österåker Service Center

The Municipal Executive Board Administration handles common and overarching areas. The administration provides service to the public, elected officials, and other municipal departments. Here you will find the finance department, administration and legal department, business department, communications department, HR department, and digitalization department. Service Officer at Österåker Municipality Service Center Would you like to help people while making it easier for residents to reach the municipality? The Service Center is Österåker Municipality's common gateway for residents, business owners, and visitors. Every day we meet people via phone, email, chat, and in-person visits, helping them find the right information, get answers to their questions, and move forward with their matters. We are now seeking a service officer who wants to help develop the municipality's service and create positive experiences when contacting the municipality. About the Position As a service officer, you are often the first person a resident meets when they contact the municipality. You help resolve matters directly when possible and guide them to the appropriate department when other operations need to take over. You will handle inquiries across various municipal areas, such as preschool, school, building permits, elderly care, and social support. The role involves many contacts, a fast pace, and great variety. With us, service officers work as generalists. We help each other, share knowledge, and develop our operations together. Our goal is to provide professional service with high availability and high quality in every interaction. Responsibilities Answer inquiries via phone, email, chat, and in-person visits. Provide information and guidance within municipal operations. Resolve matters at first contact when possible. Search for, evaluate, and relay information from various sources. Work in multiple operating systems simultaneously. Participate in developing the service center and our working methods. Staff the reception Qualifications We are looking for someone who: Has several years of experience in qualified service or customer service work. Is accustomed to handling many inquiries and contacts simultaneously. Has excellent ability to express yourself in Swedish, both spoken and written. Has good knowledge of English, both spoken and written. Is experienced working digitally and learns new systems quickly. Has good ability to search for, understand, and relay information. Meritorious It is advantageous if you have: Experience from public sector operations. Experience from contact centers, service centers, or similar operations. Experience in improvement or development work. Knowledge of additional languages beyond Swedish and English. Personal Qualities We believe you will thrive with us if you: Enjoy helping people. Are solution-oriented and take responsibility. Have a professional and positive demeanor. Thrive with collaboration and knowledge sharing. Can maintain structure and quality even when the pace is high. We place great emphasis on personal suitability. Why Work With Us With us, you will have varied and socially important work where you make a difference for residents every day. You will be part of an engaged team that values collaboration, development, and work satisfaction. Employment Temporary position 1 year, with possibility of extension Work hours Monday to Friday 8-17 Start date by agreement, preferably immediately or as soon as possible For this role, the starting salary is normally between 35,000 - 38,000 kr depending on experience and competence. In some cases, more senior candidates may be offered higher salary within the role's total range. https://www.osteraker.se/4.44fe6fa019e40e754cd3c2a.html Our collective agreement regulates the terms of employment such as salary, working hours, compensation, and other benefits within the sector. Application Application deadline August 21. Selection and interviews are ongoing. We welcome your application! Submit your application using the "Apply" button. Unfortunately, we cannot accept applications in any other way. Please visit https://www.osteraker.se/subsite/jobbaiosteraker.4.71681f6a17d7773cad81958.html to learn more Österåker Municipality seeks you who have the competence to contribute to our operations regardless of gender, gender identity or gender expression, age, ethnic origin, religion or other belief, sexual orientation, or disability. Like us, you also have a child rights perspective in your daily work, in accordance with the Convention on the Rights of the Child. Contact information for our union representatives can be found at https://www.osteraker.se/subsite/jobbaiosteraker/kommunensomarbetsgivare/fackligaorganisationer.4.71681f6a17d7773cad81c97.html. For this recruitment, we have decided on the recruitment channels we wish to use. We therefore prefer not to be contacted with additional offers of recruitment services, advertising, and recruitment assistance. Three miles from Stockholm, 1,100 islands, 93 miles of coastline, and a slightly better way of living. We in Österåker are proud of our metropolitan-adjacent archipelago environment where the beautiful cultural landscape is always near. The central area of Åkersberga is developing into a modern city with small-town character. Here we develop a long-term sustainable society where good conditions are created for people, environment, and nature to work together.

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