Order Coordinator/Order Receiver

Adwater is looking for an Order Receiver / Order Coordinator Do you enjoy customer contact, a fast-paced environment, and attention to detail? Would you like a central role where you follow a customer's order from the initial request to final delivery? Then you might be the person we're looking for at Adwater AB. About Adwater: Adwater is a Swedish producer and supplier of branded water and profiled beverages. Since 2010, we have helped companies and organizations gain visibility through products such as branded water, energy drinks, iced tea, paper cups, and other promotional products. We have our own production facility in Gustavsberg on Värmdö, which gives us control over the entire process – from order and proofs to production and delivery. At Adwater, personalized service, fast deliveries, and high quality are important parts of our daily operations. We're now looking for an order receiver/coordinator who wants to become an important part of the team and help us provide our customers with excellent service. About the Role: As an order receiver/coordinator, you are a central link between our customers, sales, and production. You receive and handle incoming orders and inquiries, ensuring that each order contains the correct information before it moves to production. You guide the customer through the process and keep track of everything from pricing and print materials to proofs, delivery dates, and follow-up. This is a role for someone who enjoys customer contact, administration, and problem-solving, and who thrives managing multiple orders simultaneously. Your tasks will include: Receive and register incoming orders and customer inquiries Assist customers with product selection, pricing, and delivery times Create and follow up on quotes and orders Ensure that order documents and customer information are accurate Manage proofs and print materials with customers and production Coordinate orders with production and delivery Monitor deadlines and delivery dates Maintain ongoing contact with customers, transporters, and suppliers Handle changes and resolve issues that may arise along the way Follow up on deliveries and ensure customers receive the correct product on time Assist with other order administration and customer service tasks In short: you help keep the order flow together from first contact to delivered product. Who Are We Looking For? We believe you are someone who enjoys structure and organization, while also thriving when the pace is sometimes high. You need to be able to prioritize between multiple tasks and understand that quick feedback to the customer is often just as important as having the answer immediately. We believe that you: Are organized, thorough, and responsible Enjoy customer contact and providing good service Communicate easily via phone and email Can manage multiple parallel orders and deadlines Are solution-oriented when things don't go exactly according to plan Have good computer skills and can easily learn new systems Have basic knowledge of Adobe Illustrator Speak and write Swedish fluently Have good English proficiency Enjoy working both independently and with others Previous experience in order administration, order receiving, customer service, logistics, promotional products, product media, printing, or similar work is a merit. However, the most important thing for us is that you are the right person: service-minded, thorough, and someone who likes to get things done. What You Get at Adwater: A varied role where you get to follow the business all the way from the customer's initial inquiry to the finished product. Because we have our own production, you'll work close to operations and quickly see the results of your efforts. One moment it might be a few hundred bottles for a small corporate event, and the next a much larger delivery for a campaign. We are a small company with short decision-making processes, which means you get the opportunity to take responsibility and influence how we work. Practical Details: Position: Order Receiver / Order Coordinator Scope: Full-time 100% Work Hours: Daytime, Monday–Friday Location: Värmdö, Stockholm and/or possibility for remote work Start: By agreement Employment: Permanent position (with probation period) We interview on a rolling basis, so the position may be filled before the final application deadline. Interested? Send your application and tell us briefly about yourself, your previous experience, and why you think you would be a good fit at Adwater. We look forward to hearing from you! NOTE: We do NOT accept applications by phone – ONLY by email.

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