Operators for the Regional Command Center

Description:

As an operator, you will answer 112 emergency calls from the public, handle radio communications from police officers in the field, assess and register information, and prioritize and dispatch police resources to various assignments. To perform the task, you will follow a nationally established prioritization protocol and work under the direction and support of supervisors. You will also have access to multiple IT systems to help you search for information and maintain an overview. Periods of high workload and stress occur, and despite this, you are expected to treat both citizens and the police officers you coordinate with in a professional manner. To thrive in this role, you need to be confident, stable, and have good self-awareness, as the work tasks and working conditions can be psychologically demanding. The operator role includes collaboration with other authorities, organizations, and partners such as SOS Alarm, Trafikverket, public transportation, the Fire and Rescue Service, and ambulance services in the region. Training as an operator begins with comprehensive education that equips you with the right tools and prerequisites to undertake the assignment. Qualifications This is an opportunity for you who have: · High school diploma or equivalent knowledge acquired through experience · At least 1 year of work experience · Very strong ability to communicate in speech and writing in Swedish · Good ability to communicate orally in English · Good computer skills and strong ability to learn new computer systems · Swedish citizenship It is an advantage if you also have: · Experience working with or assisting people in vulnerable situations (for example through work experience or engagement in non-profit or community organizations) · Work experience in roles requiring high multitasking ability such as emergency dispatch centers, ambulance services, healthcare, the armed forces, communications centers, customer service/support, or similar work that the employer considers equivalent · Documented experience where work was primarily conducted via telephone and computer · Language skills in addition to Swedish and English that you can apply orally without difficulty in professional contexts relevant to the position · Category B driving license Personal Qualities As an RLC operator, you will daily interact with citizens in difficult situations. It is therefore a prerequisite for the position that you are communicative and have the ability to adapt your communication style based on who you are speaking with. Furthermore, this requires a strong ability to collect and evaluate information efficiently to move matters forward in a fast-paced operational environment. To succeed in the role, you need the capacity to remain calm even under pressure. The role of RLC operator requires that you collaborate well with others and interact with them in a responsive and constructive manner. It is important that you strive for a good working climate and contribute to the team. We will place great emphasis on personal qualities. Contact Persons Want to know more? You are welcome to contact team leaders Lena Grindlund, 010-56 76962, [email protected], Linnéa Ahlfont, 010-56 77033, [email protected], or Jonatan Rodriguez, 010-56 77537, [email protected] If you have questions about the recruitment process, you are welcome to contact Maria Frisk, HR Consultant, 010-56 75217, [email protected]

Overview

Type

job

Status

active

Visibility

public

City

Uppsala

Address

Svartbäcksgatan 49

GPS

59.86552841306, 17.630945679981copyopen in

Email

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Phone

Show phone

Published

17. 7. 2026

Edited

18. 7. 2026

Specifications