Operator for Regional Control Center

Description:

Are you ready for a greater challenge? The Police Authority is Sweden's largest government agency with approximately 40,000 employees across the country. With us, you'll have the opportunity to contribute to the Police's mission – to increase safety and reduce crime in society. The Regional Control Center (RLC) is an important part of crime prevention work and is responsible for police response activities throughout the region. RLC is a section within the operational unit, and the workplace consists of, among others, RLC operators, RLC commanders, and duty commanders. At RLC, incoming phone calls from, among other sources, the emergency number 112, as well as radio calls are handled, assessed, and prioritized. Operations at RLC are characterized by a clear citizen perspective, where RLC must maintain very high availability in matters requiring immediate or urgent police intervention. RLC is active all hours of the day year-round, which means work hours are scheduled for days, nights, and evenings as well as weekdays, weekends, and public holidays. Job Description As an operator, you will answer 112 calls from the public, handle radio calls from officers in the field, assess and register information, and prioritize and dispatch police resources to various assignments. To accomplish the task, you will work according to a nationally established prioritization order and will work under the direction and support of commanders. You will also have access to several IT systems to help you search for information and gain an overview. Periods of high workload and stress occur; regardless, you are expected to treat both citizens and the police officers you direct in a professional manner. To thrive in this role, you need to be confident, stable, and have good self-awareness, as the work tasks and working conditions can be experienced as psychologically demanding. The operator role includes collaboration with other government agencies, organizations, and partners such as SOS Alarm, the Swedish Transport Administration, the Rescue Service, mountain rescue, and ambulance services in the region. Work as an operator begins with comprehensive training that provides you with the right tools and prerequisites to take on the assignment. Qualifications This is an opportunity for you who have: - Upper secondary education or equivalent knowledge acquired through experience - At least 1 year of work experience - Very good ability to communicate in speech and writing in Swedish - Good understanding and ability to communicate orally in English - Good computer skills and good ability to learn new computer systems - Swedish citizenship It is meritorious if you also have: - Experience from work where you have met or handled people in vulnerable situations (for example, through work experience or commitment in volunteer or association activities) - Work experience with high multitasking capacity such as emergency dispatch centers, ambulance, healthcare, the military, communications centers, customer service/support, or similar work that the employer deems equivalent - Documented experience where work has primarily been conducted via telephone and computer - Language skills beyond Swedish and English that you can apply fluently in professional contexts assessed as relevant for the position - Category B driver's license Personal Qualities As an RLC operator, you will daily meet citizens who are in difficult situations. Therefore, it is a prerequisite for the position that you are communicative and have the ability to adapt your language based on who you meet. Furthermore, this requires a good ability to gather and evaluate information efficiently to move cases forward in a highly operational environment. To succeed in the role, you need the capacity to remain calm even in pressured situations. The role of RLC operator requires that you collaborate well with others and interact with them in a responsive and constructive manner. It is important that you strive for a good working climate and contribute to the team. We will place great emphasis on personal qualities. Contact Persons If you have questions about the assignment, you are welcome to contact the recruiting manager: Nina Kindberg, Group Manager, [email protected] If you have questions regarding the recruitment process, contact the responsible HR consultant: Emelie Mångs, HR Consultant, [email protected] Trade Union Representatives SEKO Police North, ST within Police Region North, SACO-S Region North, Police Association Region North can be reached via the police switchboard 114 14. Additional Information Form of employment: Permanent employment with a 6-month probationary period. The position begins with mandatory training. Approved training is a requirement for continued employment. Job title: Administrator Work location: Umeå Work hours: Three-shift work including day, evening, and night shifts. Start date: January 2027 Function: RLC Operator Application Instructions Apply by submitting your CV (we do not want a personal letter) and answering the selection questions in your application email, which you will find in the original job posting on the Police's website. The questions are based on the competency profile for this recruitment, and your answers form the basis for the selection process. It is therefore important that you answer the questions clearly and thoroughly and do not refer to other documents, e.g., your CV. Answering the questions is a requirement for your application to be considered complete. Please note that requirements and any merits must be met at the time of application. The complete job posting and information on how to submit your application can be found here: https://polisen.se/jobb-och-utbildning/lediga-jobb/ In the selection phase, personality and logic tests will be used. Work samples are part of the recruitment process and will be conducted on-site in Umeå. We place high demands on our employees' security and confidentiality awareness. A security clearance with a records check in accordance with the Security Protection Act (2018:585) will be conducted before an employment decision is made. Employment includes an obligation to be placed on war reserve. Read more about war reserve placement and security clearance at https://polisen.se/krigsplacering and https://polisen.se/sakerhetsprovning A security clearance with a records check in accordance with the Security Protection Act (2018:585) will be conducted before an employment decision is made. The Police Authority will process your personal information in accordance with the rules of the EU's data protection regulation (2016/679) and other applicable data protection regulations. Your application is a public document according to the principle of public access. We look forward to receiving your application!Are you ready for a greater challenge? The Police Authority is Sweden's largest government agency with approximately 40,000 employees across the country. With us, you'll have the opportunity to contribute to the Police's mission – to increase safety and reduce crime in society. The Regional Control Center (RLC) is an important part of crime prevention work and is responsible for police response activities throughout the region. RLC is a section within the operational unit, and the workplace consists of, among others, RLC operators, RLC commanders, and duty commanders. At RLC, incoming phone…

Overview

Type

job

Status

active

Visibility

public

City

UMEÅ

Address

Ridvägen 10

GPS

63.8332513278, 20.248696490868copyopen in

Email

Show email

Views

5

Published

13. 7. 2026

Edited

30. 7. 2026

Specifications