Onsite Technician for User-Facing IT Support

Mero Rekrytering AB · Full-time

211 36, Malmö, Sweden

Do you have IT support experience and enjoy working in a role with frequent user contact? We are now seeking an Onsite Technician in Malmö and surrounding areas, where you will work closely with the business, providing support and troubleshooting and helping users with IT issues on-site on a daily basis. About the Company Mero is now seeking an Onsite Technician for an extended consulting assignment in southern Scania. You will become part of the local IT support team and work closely with users in their daily operations. The assignment begins as a consultant through Mero with the aim that after six months you will transition to permanent employment with our client. More information about the business will be provided later in the process. About the Role As an Onsite Technician, you will work on-site at the client's location and meet users in their daily IT environment. Initial inquiries are handled by a central service desk, and when a case requires further troubleshooting or on-site assistance, you take over. You will move between different business locations and help users with both basic support and more complex IT issues. Your work may include: Troubleshooting computers, peripherals and basic network problems Installation and configuration of workstations, phones and tablets Support in Windows and Microsoft 365 environments and ticket management in ServiceNow Installation, relocation and replacement of IT equipment at business locations About You We are looking for someone with a solid foundation in IT who enjoys a user-facing support role. For example, you may have an IT-focused upper secondary education and experience from service desk, 1st line or other IT support. You don't need several years of experience – what matters more is that you are technically curious, solution-focused and capable of troubleshooting independently and driving cases forward. We believe that through work or education you have come into contact with several of the following areas: Windows and Microsoft 365 Hardware and peripherals Basic networking ServiceNow or other ticket management systems As a person, you are service-minded, responsible and confident in user interactions. You enjoy solving problems, take initiative when needed and have a genuine interest in technology and how things work. The role requires a valid driver's license and proficiency in Swedish and English. Additional Information Location: Malmö and surrounding areas Hours: Full-time Employment Type: Consulting assignment with the aim of transition to client employment after approximately 6 months Working Hours: Daytime, with on-call duty approximately every fourth week Salary: By agreement As part of the process, a criminal record check will be conducted. Do you have questions about the position? Contact the responsible recruiter Joakim Gullin at [email protected] or 0709-700016. We conduct continuous selection, so please submit your application as soon as possible.