We specialize in staffing and consulting services in IT and technology – from promising talent and consultants with broad expertise to experienced specialists with deep technical knowledge.
As a candidate, we are a trusted partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions – always with people at the center.
For our customers, we are a reliable supplier that can quickly match the right expertise with the right needs. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in delivery.
Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.
Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are a member of Almega Kompetensföretagen and follow their signed collective agreement with Unionen.
Do you want to work in an operation-focused role where technology, service, and problem-solving are at the center? We are now looking for a service-oriented Onsite Technician who wants to contribute to a stable and efficient IT environment for our users. Here you will have the opportunity to work with varied tasks, close to the business operations, and together with engaged colleagues in a complex and exciting IT environment.
As a consultant at Eccera, you get a secure employment and accumulate valuable work experience on assignments with our customers. Your consulting manager supports you in your development where you continuously gain new experience and knowledge. An excellent opportunity to build a career.
Your responsibilities
As an Onsite Technician, you are responsible for providing users with a well-functioning IT workspace and ensuring high quality in local support delivery. You work close to the business operations and are the natural point of contact when technical issues require on-site support.
Your responsibilities include:
Provide support to users in situations where remote support is insufficient.
Install, configure, and deliver computers, phones, and other client-related IT equipment.
Manage and update inventory and hardware registers.
Troubleshoot and resolve incidents through a structured and methodical approach.
Provide support for printers, conference rooms, and other local IT equipment.
Handle prioritized cases where fast, professional, and high-quality service is required.
Document solutions, procedures, and cases in knowledge databases and ticketing systems.
Contribute to continuous improvements of work methods, processes, and user support.
Collaborate with colleagues and provide support during major outages or other business-critical events.
Your profile
We are looking for someone with IT support experience who thrives in a role where you combine technical expertise with a strong service focus. You have a genuine interest in technology and are driven to help users in a pedagogical and professional manner.
To succeed in this role, we see that you:
Are service-oriented, solution-focused, and responsible.
Enjoy working closely with users and building good relationships.
Have the ability to prioritize and adapt in a changing environment.
Work independently while being a team player who enjoys sharing knowledge.
Are communicative and have a structured work approach.
Take initiative and contribute ideas to develop the business and improve user experience.
Requirements
Experience working within IT support, service desk, or onsite support.
Experience troubleshooting clients, peripherals, and user-facing IT environments.
Strong ability to document and work in ticketing systems.
Good proficiency in Swedish and English, both spoken and written.
Valid driver's license (Class B).
Meritorious
Experience working in larger organizations or complex IT environments.
Experience with client management and lifecycle management of IT equipment.
Experience supporting conference room technology and printing solutions.
Familiarity with knowledge databases and documentation.
Experience handling prioritized user cases or VIP support.
We place great importance on your personal qualities.
What we offer
At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuously developing. Therefore, we offer you the opportunity to set up an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your expertise with the right assignment as you advance.We specialize in staffing and consulting services in IT and technology – from promising talent and consultants with broad expertise to experienced specialists with deep technical knowledge.
As a candidate, we are a trusted partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions – always with people at the center.
For our customers, we are a reliable supplier that can quickly match the right expertise with the right needs. In addition to our own strong consulting organization, we also…