Job Description Summary Responsible for overseeing the execution of an IT consulting solution in accordance with client's contractually established terms and conditions. Coordinates the solution delivery for a particular system integration, product application, process redesign, or technology upgrade. Maintains timelines of deliverables, coordinates resources, and ensures compliance with all budgetary constraints A Senior Professional (P3) applies advanced knowledge of job area typically obtained through advanced education and work experience. Responsibilities may include: Managing projects / processes, working independently with limited supervision. Coaching and reviewing the work of lower level professionals. Problems faced are difficult and sometimes complex. Key Responsibilities • Act as the Single Point of Contact (SPOC) for all service requests, enhancements, and delivery updates. • Ensure all incoming requests are logged, tracked, and managed through appropriate systems. • Maintain end-to-end visibility of the request pipeline. • SLA & Performance Management (At region level) • Vendor & Operational Management - coordinate daily activities with AMS vendors and technical teams. • Manage operational communications, reducing ad-hoc interruptions for Application managers. • Ensure effective resource allocation in collaboration with offshore/AMS teams. • Issue & Escalation Management (At region level) - act as the first level of escalation for delivery issues, delays, and quality concerns. • Drive resolution by collaborating with relevant stakeholders. • Stakeholder Coordination
- Published
- 19. 8. 2026
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