Norwegian-Speaking Customer Service Representative

Releasy Customer Management AB · Full-time

Borås, Sweden

Do you speak fluent Norwegian and want to work with customer service remotely? Take the opportunity to use your language skills to provide excellent service and support for one of our clients! About the Position As a Customer Service Representative with us, you will represent Releasy and be an important part of creating positive customer experiences for one of our clients. In this role, you will: Be the primary point of contact for customers via phone and email. Other communication channels such as chat and social media may occur depending on the assignment. Handle customer inquiries and resolve various types of issues with a focus on meeting customer needs. Provide accurate information about products and services and guide customers through different processes. Your main objective is to actively work to ensure high customer satisfaction and create memorable experiences for our customers. To ensure you get a good introduction to the work, the employment begins with 1 week of training combined with 1 week of practical work. It is a constantly learning and developing environment where you will learn new things and develop over time. This position is a permanent employment that begins with a 6-month probationary period. Working hours are varying and scheduled within the client's business hours, which are Monday-Friday 07:30-17:00. Times may change. Training starts by agreement as we use continuous recruitment for this position. The position can be performed remotely, but we prefer a hybrid solution where you have the opportunity to work from our office in Borås from time to time. Qualifications and Skills Fluent Norwegian in speech and writing Good knowledge of Swedish, both spoken and written Good knowledge of English, both spoken and written Good computer and system skills Strong communication skills Previous experience in customer service or sales is a merit We are looking for someone who is self-driven and has a strong passion for delivering excellent customer service. You are driven by working goal-oriented and strive to achieve excellent results. You have a natural ability to anticipate problems and find practical solutions. Furthermore, you can handle stress and quickly adapt to new situations in your daily work environment. Application and Process Are you the person we are looking for? Submit your application today! Applications are handled continuously, which means the position may be filled before the final application deadline. At Releasy, it is important that every application is handled fairly and objectively. To ensure that we recruit the right employees, we use a structured recruitment process. The process begins with screening questions where we ensure that the basic requirements for the position are met. After that, you will receive an invitation to a background check, which you retrieve and review yourself before you choose whether to share it with the recruiter. Automated systems may be involved in the process, but all decisions are made by people. We conduct background checks to ensure a safe and fair recruitment process. It is part of our quality work and helps us create a safe work environment for both our customers and employees. If you proceed in the process, you will be invited to tests and interviews, where we focus on evaluating your competence and potential to succeed in the role. We also conduct digital reference checks to verify previous experience and get a broader picture of your work capacity. If you have questions about the position, you are welcome to contact the responsible recruiter at: [email protected] We handle our recruitment internally and kindly ask that recruitment firms do not contact us Releasy is one of the Nordic region's leading providers of outsourced customer service and a partner to companies in, among others, telecom, media, e-commerce, the travel industry, and the public sector. We help our clients create excellent customer experiences across all channels – social media, chat, email, and phone. With over 40 years of experience and around 1,500 employees in Sweden, Norway, Finland, and Spain, we have built up deep and broad expertise in customer service. Our competence, combined with a strong focus on quality and customer satisfaction, enables us to deliver solutions that create value – both for you and your customers.