Migration Assistants for Contact Center

At the Migration Agency, we work with one of our time's major societal issues – migration. In total, we are approximately 6,000 people here, and we have an unusually important job! The Migration Agency, Operational Activities, National Operations Department At the Migration Agency, we work with one of our time's major societal issues – migration. In total, we are approximately 6,000 people here, and we have an unusually important job! We are seeking migration assistants for our contact center on Agnesfridsvägen in Malmö. Are you curious about what it's like to work at a government agency with customer service where the pace is high and you have many interactions? Then we are looking for you! The contact center receives and answers the Migration Agency's incoming phone calls and emails. Employees at the contact center answer both general and more specialized questions within the Migration Agency's areas. Communication takes place in both Swedish and English. At the contact center, we work with a strong focus on service, knowledge, and continuous learning. With us, you get the opportunity to challenge yourself in a dynamic role. As a new employee with us, you will receive comprehensive training in our operations through classroom and digital training and support from team leaders and experienced colleagues. What does a migration assistant do at the contact center? As a migration assistant at the contact center, you answer a large number of questions daily that come to the Migration Agency via phone and email. It is important that your answers are quick and accurate. The questions vary in nature and some calls can be challenging. It requires that you have a calm and professional demeanor. As a migration assistant, you are confident and comfortable providing information daily in both Swedish and English at an advanced linguistic level. You work independently with scheduled tasks in our office landscape. As a migration assistant, you stay updated on the agency's current issues. You take responsibility for your own professional development and drive it forward. In daily work, you have team leaders to support you with questions that arise. Who are you? We are looking for someone who is confident, stable, and can distinguish between the personal and professional. You are attentive and accommodating in your manner and have a good ability to convey information. You can balance complex information and have good judgment in your communication. As a person, you stay motivated and work until goals and results are achieved. In our work as state employees, high standards are also placed on judgment and a high level of security and confidentiality awareness. You who apply have: Secondary education Very good communication skills in speech and writing in Swedish and English It is advantageous if you have Experience working with demands for good service within customer service, reception, or support Academic education, preferably in law, social science, or behavioral science Information Type of employment: Permanent with probationary period Working hours: Office hours Location: Malmö Start date: November 2, 2026 Number of positions: 10-20 Salary range for current positions is 30,000-32,000 kr. We apply individual salary setting. Read about our employment benefits here. Since Swedish and English are our main languages, we will use work samples to investigate your knowledge of these languages. Does this sound interesting? Then we look forward to receiving your application by August 18, 2026! We receive your application through our recruitment system. In connection with your application, you will be asked to answer a number of selection questions. _________________________________________________________________________________________________________ About the recruitment process For us, it is important that all competence on the labor market is utilized. We therefore welcome all applicants and strive for an even gender distribution and diversity. As a state agency, we recruit based on merit and ability. You can read more about what this means at arbetsgivarverket.se. You do not need to attach a personal letter with your application, but we wish that you answer the selection questions as clearly and thoroughly as possible so that we can make a fair assessment of your experience and whether you are qualified to move forward in the recruitment or not. In some recruitments, we also use tests to assess how well your skills match the position you are applying for. At a possible interview, you may also be asked questions related to security. If you want to get in touch with union representatives, contact information for Saco-S, Seko, and ST can be found at the bottom of the page "Vacancies and expression of interest" on migrationsverket.se: Questions and answers about applying for jobs at the Migration Agency To work at the Migration Agency, you must have the right to reside and work in Sweden on one of these grounds: Swedish citizenship (requirement for certain positions), Nordic citizenship, EU citizenship, or permanent residence permit. If you have protected personal information, or other information that you yourself consider to be worth protecting, you should contact [email protected] before submitting your application so we can tell you more about our security procedures. The Migration Agency's processing of personal data The Migration Agency's recruitments are conducted entirely by us or our contracted suppliers. We therefore ask that we do not receive phone calls and emails from recruitment companies and advertising salespeople.

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