Contact Center Employee

Description:

Do you want to help create the best conditions for equitable education? At the Swedish Agency for Special Education, SPSM, we work to ensure that all children, students, and adult learners with disabilities achieve the educational goals set for them. We operate our own special schools in various locations throughout Sweden. We also provide support to preschools and schools across the country to help create learning environments that are inclusive and accessible. Additionally, we distribute government grants and develop educational materials. We hope that you, with your background and expertise, can contribute to increasing our diversity. You can read more about what we offer at www.spsm.se/ledigajobb The Support and Governance business area works with effective internal support and good internal governance and control. We develop our operations for a sustainable society. Legal matters, process support, finance, operations management, personnel issues, competency supply, IT matters, internal services, procurement, and facilities management are part of this business area. The Coordination Unit is one of the support units within the Support and Governance business area. The Coordination Unit has a total of 28 employees located in Örebro, Stockholm, Gothenburg, and Luleå, but the majority of operations are based in Härnösand. The intended location for this position is Härnösand. The unit is responsible for services within facilities management, environmental management, physical security, internal services, contact center, board administration, and methodological support for process development. 1 position(s). WORK DUTIES As a contact center employee, you will be on the front line handling internal and external customer contacts. External service primarily involves answering questions related to the agency's core mission. It is a broad generalist role where you provide advice, guide, document, and register cases as they come in. You are the first line in all internal service support, where most questions relate to everything from IT to finance and operational matters. Your workday has varied content, alternating between customer contacts and administrative tasks. Together with your colleagues, you develop new and more efficient work methods. The role also involves having your own area of responsibility where you are expected to have extra knowledge in your area and share that knowledge with your colleagues. We also provide service at the headquarters and provide support where needed, such as staffing reception, handling agency mail, and conference services. Your duties also consist of: • Providing guidance on questions about the agency's services both verbally and in writing, and forwarding questions within the organization when necessary • Guiding those seeking contact so they can retrieve information or handle their case through self-service solutions • Documenting and registering cases in our case management system. Several of your colleagues are spread across the country and meetings therefore take place via Zoom, Teams, or Skype. Work-related travel may occur. QUALIFICATIONS We are looking for someone with • Completed upper secondary education preferably in social sciences, economics, media, or other education that the employer finds relevant • At least three years of work experience that the employer finds relevant • Experience working in customer service • Expresses yourself well in speech and writing in Swedish. It is advantageous if you have • Experience working in a contact center • Experience working systematically in a case management workflow and case management system. Personal qualities • For you, no task is too big or too small—you solve tasks in an unpretentious and flexible manner. • You enjoy working independently and driving your work forward, and have a good ability to prioritize and work on multiple parallel assignments. • You are calm, attentive, and approachable in your interactions. You have an interest, willingness, and ability to help others and make an effort to deliver solutions. • You are collaborative and have a positive approach to interactions. • You have good pedagogical skills and adapt your communication style to the recipient. Great weight is given to personal suitability. Type of employment: Permanent position. Duration: Start date to be agreed upon. For questions during the recruitment period, contact us at [email protected] or 010-473 50 00. A 6-month probation period applies. An extract from the criminal record register must be presented prior to employment. In the event of a societal crisis, you may be assigned to work across the agency's business areas based on your location. In preparation for this recruitment process, we have made decisions regarding recruitment channels and marketing. At this time, we decline all offers of advertising and recruitment assistance. In this recruitment, we are collaborating with Jefferson Wells.Do you want to help create the best conditions for equitable education? At the Swedish Agency for Special Education, SPSM, we work to ensure that all children, students, and adult learners with disabilities achieve the educational goals set for them. We operate our own special schools in various locations throughout Sweden. We also provide support to preschools and schools across the country to help create learning environments that are inclusive and accessible. Additionally, we distribute government grants and develop educational materials. We hope that you, with your background and…

Overview

Type

job

Status

active

Visibility

public

City

Härnösand

Address

Nybrogatan 14 C

GPS

62.631778412861, 17.945672239165copyopen in

Email

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Phone

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Views

3

Published

17. 6. 2026

Edited

30. 7. 2026

Specifications