Do you want to work close to operations and help strengthen the quality of welfare services in Nacka? We are now seeking a quality auditor for a developmental role where you combine analysis and investigation with support to our operations within Welfare and Public Services (VSS). With us, you will make a real difference in people's everyday lives.
Your Assignment
As a quality auditor, you hold a central role in systematic quality work across our care and welfare operations. You work both strategically and operatively to monitor, analyze, and develop quality in our services. A clear focus is on providing close support to managers and helping translate legislation and requirements into functional working methods in daily operations.
You will be part of a quality team within the Welfare and Public Services department, where other functions such as HR, finance, and communications collaborate.
Your tasks will include:
- conducting and supporting investigations, for example according to lex Sarah
- analyzing deviations, feedback, and quality data
- supporting managers on quality matters and developing improvement measures
- following up that improvement measures are implemented and effective
- contributing to developing working methods, procedures, and management systems
- working close to operations through dialogue, observation, and follow-up
- participating in and driving development and improvement work
The role involves many contact points and great variation in tasks. You need to be able to switch between analysis, coaching, and practical support on-site in the operations.
Your Experience
Requirements:
- University degree in, for example, social work (social worker) or other relevant education
- Experience working in care and welfare or social work
- Strong knowledge of the Social Services Act (SoL) and legislatively governed operations
- Experience with documentation and investigation work
- Very good ability to express yourself in speech and writing in Swedish
- Good digital competence and experience working in documentation and quality systems
Meritorious:
- Experience with quality work at an overarching level
- Experience with investigations (e.g., lex Sarah)
- Knowledge of LSS, HSL, and systematic quality work
- Experience working close to operations, for example as a counselor, social worker, or similar
- Experience developing procedures, processes, or working methods
- Experience in politically governed organizations
Are You the Right Fit?
We seek someone who is confident and structured in their work and who remains calm and focused even when issues are many and situations become complex. You can prioritize, create overview, and drive work forward even when the pace is high.
You thrive in a role with many contact points, are relationship-building and collaboration-oriented. You build trust by being responsive to different managers' and operations' needs and conditions.
You have a service-oriented approach and adapt your support based on needs. You are pedagogical and can both support and challenge to drive quality and development forward.
You work independently and can switch between analysis, investigation, and operations-focused support. At the same time, you are structured in your working methods and ensure that work progresses, is followed up, and is completed.
What We Offer
With us, you get a broad and developmental assignment where you work close to managers and operations and contribute to improving quality within Nacka's welfare services. Read more about Welfare and Public Services here.
You will become part of a competent and engaged department where collaboration, learning, and development are central. Here you have the opportunity to influence working methods, contribute your expertise, and develop in your role.
We offer you a working environment built on mutual trust with clear assignments, objectives, and expectations. We invest in healthy employees and offer a well-equipped gym in Nacka City Hall and your own health coach. Feel free to read more about our benefits here.
Extract from the Police Register of Convictions
For this position, you need to request an extract from the Police Register of Convictions, form extract for work in a leading position in municipalities. You can order it most easily here and request it digitally so you can present it at your interview.
Interested?
The position is based in Nacka City Hall, with significant work out in operations located in Nacka. The work offers some opportunity for remote work based on operational needs.
To make the recruitment as objective and fair as possible, we want you to answer the selection questions instead of attaching a personal letter. Remember to attach your CV with relevant experience and employment periods.
The recruitment process consists of selection, tests, competency-based interviews, work trials, reference checks, as well as presentation of the police register extract and verification of documents. Due to the vacation period, feedback may be delayed somewhat. We appreciate your patience.
Application deadline is August 24.
Welcome with your application!
Nacka is one of Sweden's most attractive and well-renowned municipalities. With focus on goals, results, sustainable employee engagement, and continuous development, Nacka strives to be the best at being a municipality. Nacka Municipality is the employer for those who, with great freedom, innovate and make a difference.
Welfare and Public Services is responsible for the municipality's production of welfare services and operates, among other things, special housing for the elderly and people with special needs, daily activities, youth centers, music school, and cultural venues. In total, we have over forty units within four business areas with 1,400 employees and together we generate approximately 600 million kronor in revenue. Our service is characterized by efficient resource utilization, strong citizen participation, and great choice. Within all operations, the ambition is to create the best conditions for creativity, innovation, and knowledge sharing.Do you want to work close to operations and help strengthen the quality of welfare services in Nacka? We are now seeking a quality auditor for a developmental role where you combine analysis and investigation with support to our operations within Welfare and Public Services (VSS). With us, you will make a real difference in people's everyday lives.
Your Assignment
As a quality auditor, you hold a central role in systematic quality work across our care and welfare operations. You work both strategically and operatively to monitor, analyze, and develop quality in our services. A clear focus is…