Customer Service Representative / Upseller | Telenor | Stockholm

Do you want to combine service and sales in a role where you make a difference for customers every day? With us, you not only get a secure base salary, but you also have the opportunity to influence your income from the start with an attractive commission model. Hard work, engagement, and the desire to develop are rewarded here. Your effort determines how far you can go! Welcome to apply to Telenor's customer service team in Solna! Start: September 16, 2026 Assignment: Consulting assignment for 6 months with the possibility of employment at Telenor after the assignment period Location: Solna, Stockholm Working Hours: Office hours Mon - Fri, full-time Salary Model: Fixed base salary + performance-based commission. Bonus levels typically vary between approximately 5,000-20,000 kr per month, depending on results. About the Role You'll become part of an engaged team and will work results-oriented, guiding customers to the right solutions and presenting products and services that meet their needs - with a focus on creating value for the customer while driving sales forward. As an upselling customer service representative, you'll be Telenor's first contact with customers via phone. In this role, you'll work exclusively with incoming calls from existing customers. Common Work Tasks: Help existing customers with questions and matters. Identify customer needs and offer products and services that create added value. Work toward clear goals and are motivated by reaching and exceeding them. You'll receive comprehensive training at the start of your employment to create the best possible conditions for success in the role. At Telenor, there are good development opportunities, and in addition to a fixed salary, you have the opportunity to earn good commission when you reach and exceed your goals. Are You the Right Person for the Job? We're looking for someone with previous sales experience, preferably via phone, who enjoys a role where you can combine service with a results focus. You're a driven, engaged, and goal-oriented person who is motivated by exceeding targets and building good customer relationships. Experience with upselling, subscription services, or similar is highly advantageous. We see that you have: Previous experience with sales/upselling, preferably via phone. Are driven, service-oriented, and comfortable working toward goals. Good computer and system skills Fluent Swedish and English, spoken and written Completed secondary education (we appreciate if you upload your grades/certificates to your profile along with your application) Background Check Information In accordance with our customers' requirements, this recruitment includes a background check in the crime and police register as part of the employment process. By applying for the position, you consent to us using your personal information for this purpose. The information obtained corresponds to information from the police's crime and police register. The data is not downloaded, stored, or used only for assessment related to the current position. Consent is voluntary and can be withdrawn at any time. Note that valid consent is required to complete the recruitment process. About Telenor At Telenor, our customers are the most important thing we have - and we've decided: we want Sweden's most satisfied customers! Now we're making a big investment in our customer experience and customer service and are building a completely new customer service at our headquarters in Råsunda. For us, people always come first. And technology second. You should always be able to stay connected with what matters most to you. Our conviction is that connected societies are stronger societies. As a Telenor employee, you'll be an important piece of a larger international organization that wants to create social value by delivering excellent connectivity in the communities we serve. Apply for the position today! If you have any questions, feel free to contact the responsible recruiter Klara Larsson via email: [email protected]. We work with continuous selection, so submit your application immediately, but note that we do NOT accept applications via email. About Manpower: Manpower is Sweden's leading recruitment and staffing company with tens of thousands of attractive employers across the country as our customers. With our extensive network, both locally and globally, we can offer a wealth of exciting job opportunities that help you build your career, both in the short and long term. With us, you can search for full-time jobs or extra work alongside your studies.

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