Customer Service Representative at Vattenfall

About the Position We are now seeking a customer service representative for Vattenfall in Trollhättan. In this role, you will be responsible for handling fault reports and assisting customers during power outages. You will also work with connecting and disconnecting electricity for customers and handle fault observations in the power grid. In addition, you will participate in internal projects aimed at developing and improving operations. Since the Fault Reporting department is open around the clock, year-round (24/7/365), the position involves shift work. Assignment Period and Scope: The customer service representative position is a full-time consultant assignment starting 2026-09-01 and is expected to run through 2026-12-31. In this role, you work 8 hours per day, corresponding to 40 hours per week. Since the Fault Reporting department operates around the clock year-round (24/7/365), operations are conducted on a shift schedule. This means that work during inconvenient hours, such as evenings, nights, and weekends, may occur. Please note that the agency conducts classified security operations, which means you must be a Swedish citizen. Furthermore, a background check and a subsequent security interview will be conducted, which will then be reviewed by the Security Police. The assignment cannot begin until this process is completed and approved. Requirements for the Position: • Completed and approved secondary school education • Experience working in administrative systems • Knowledge within the energy sector through education and/or work experience • Good computer skills and ability to quickly learn new systems • Very good knowledge of Swedish and English, both spoken and written For us to be able to proceed with your application, you must clearly state in your CV that all of the above requirements are met. Specify which assignment(s) demonstrate the requested experience. Time period should be stated in years and months YY-MM. Meritorious for the Position: - Experience from the energy industry - Previous work in a customer-facing role where you handled customers and contractors, e.g., from customer service operations - Knowledge of SAP - Experience working shift schedules About You You are a driven person who is used to taking own initiative and has the ability to get things done. You are flexible and have an easy time switching between different tasks. Since the contact network in this role is broad, both internally and externally, we would like you to have an easy time communicating and collaborating with others. If you are also skilled at solving unforeseen problems, you will truly be an asset to the team. To ensure competency-based recruitment, we use work psychological tests in this process. We will place great emphasis on personal suitability. Selection is ongoing and the final application deadline is 2026-08-17. Contact Information If you have questions about the position or the recruitment process, you are warmly welcome to contact the responsible recruiter: Hannah Trollsås via Adecco's switchboard 010 – 173 73 00 or email: [email protected] If you have questions regarding registration, please contact support at [email protected] We look forward to receiving your application!

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