Customer Service Representative at Svea Bank

Welcome to work with us at Svea Inkasso, which is part of Svea Bank! A vibrant workplace with lots of energy where work is characterized by a "team spirit" and we all work together to create the best customer experience. In this role, you'll meet new questions and challenges every day, which means you're constantly developing. If you're a service-oriented person who wants your workday to include counseling, a fast pace, and lots of dynamism, this is the perfect workplace for you. About the Role As a Customer Service Representative, you'll be part of a wonderful team that daily answers a large number of phone calls from Svea Bank's customers, debtors, and authorities. The phone will be your primary work tool, and you'll handle many incoming calls of different types. You'll answer questions about debt collection, invoicing, and parking matters. With us, you get to work in a dynamic environment alongside engaged colleagues who are quick to laugh, support, and encourage each other. The position is full-time, office hours, and weekdays. We're located in bright offices at Mall of Scandinavia in Solna near public transportation options including commuter trains, light rail, buses, and the subway. Mall of Scandinavia has many shops and restaurants, and we have our own gym adjacent to the office that you can visit during lunch or before/after work. Who Are We Looking For? We're looking for you who are passionate about customer-focused work and have a genuine interest in service. It's important that you quickly understand the customer and that you have strong communication skills in both speech and writing in Swedish and English—additional languages are a plus. Beyond this, we'd like to see that you: • Are open to change and bring a positive attitude • Have good computer skills and the ability to learn new systems relatively quickly • Are interested in and want to learn more about financial solutions • Are unpretentious and roll up your sleeves when and where needed • Actively work to develop your skills and share your knowledge with others • Take responsibility for your work and find it easy to collaborate with others You enjoy working at a fast pace with many contacts, as you'll daily answer and handle a large number of phone calls and emails. It's an advantage if you have previous experience in customer service, but other work experience and the right attitude are also good prerequisites for taking on this role. About Svea Svea is a financial services group with over 2,000 employees in several European countries. With forty years of experience, we create smart administrative and financial solutions for both individuals and businesses. Svea's vision is to be a leading financial player in Europe. At Svea, there's an entrepreneurial spirit and we have a family-oriented corporate culture. Community is important to us, and we work for diversity and ensure everyone feels included and has the opportunity to make an impact. We're located in new, fresh offices in Arenastaden, Solna. Application We do not accept applications via email. If you have questions about the position, feel free to contact recruiter Fredrika Engelin at [email protected]. Selection and interviews are ongoing, so submit your application today!

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