Customer Service Representative at Newport

Newport Collection AB · Full-time

Importgatan 39, Norrköping, Sweden

Do you have a passion for service and enjoy helping people? Are you communicative, solution-oriented, and curious about customer service and e-commerce? Then you might be the person we're looking for to join Newport's customer service team in Norrköping. Here you'll get a varied role where you help our customers throughout their entire purchase journey and develop your expertise in customer service, products, and e-commerce. As a customer service representative, you help our customers before, during, and after purchase. You answer questions about products, orders, deliveries, payments, returns, and complaints via phone, email, and chat. You work primarily in Zendesk, where you register and follow up on customer cases. You're responsible for driving each case to a resolution and collaborate when needed with warehouse, logistics, finance, e-commerce, suppliers, and our stores. The role also includes product guidance and work with Newport's FAQ and digital self-service tools. By identifying recurring questions, you contribute to clearer information and a better customer experience. Your main responsibilities • Provide personal and professional service via phone, email, and chat • Answer questions about products, orders, deliveries, and payments • Provide product guidance based on customer needs • Handle returns, exchanges, and complaints • Document and follow up on customer cases in Zendesk • Collaborate with internal departments and external partners • Update and develop FAQ and digital self-service • Contribute to better work processes and improved customer experience We're looking for someone who You are service-minded, engaged, and solution-oriented. You communicate clearly, work in a structured manner, and take responsibility for following up on what you start. You're comfortable managing multiple cases simultaneously and can prioritize without compromising quality. You learn new systems easily, enjoy collaborating with others, and have a business-minded approach. Qualifications • One to two years of experience in customer service, e-commerce, retail, sales, or a similar service-oriented role. • Fluent Swedish and English in speech and writing • Good computer skills and ability to work in administrative systems Experience with Zendesk or a similar customer service system is a plus. It's also advantageous if you speak and write German or have experience with e-commerce, order management, logistics, returns, or complaints. An interest in furniture, interior design, and design is a positive. We offer At Newport, you'll get a varied and developing role in a company with a strong brand, established e-commerce, and high ambitions for customer experience. You'll be part of an engaged team where collaboration, responsibility, and personal service are central. You'll have the opportunity to develop within customer service, e-commerce, products, and order workflows, as well as contribute to how we develop our work processes and customer relationships. Other information Location: Newport's headquarters in Norrköping Start date: Immediately or by agreement Send your application and CV to [email protected] and mark your application with "Customer Service Representative Newport". Selection and interviews are ongoing and the position may be filled before the final application deadline. Please send your application as soon as possible. About Newport Newport is a Swedish-owned company that owns and develops the Newport lifestyle brand. The company designs and sells home textiles, interior details, and furniture in the upper quality segment on Swedish and international markets. Newport has strong e-commerce and eight physical stores. Our Flagship Store is at Nordiska Kompaniet in Stockholm. Other stores are located at NK Gothenburg and in Västerås, Linköping, Norrköping, Steninge, and Åre. The group has annual revenue of approximately 450 million SEK. We look forward to your application!