Customer Service Representative for Established Logistics Company

Bravura Sverige AB · Full-time

Propellergatan 1, Malmo, Sweden

About the position This is a full-time consulting assignment lasting 12 months. You will be employed by Bravura and work as a consultant at our client company. About the company Our client is an established player in the logistics industry working to ensure efficient transport and goods flows. Here you will be part of an operation with a strong customer focus and many points of contact. More information about the company will be provided in connection with the interview. Job responsibilities As a Customer Service Representative, you are responsible for providing professional support to customers and partners via phone and email. You work with handling inquiries regarding transports, bookings, and goods flows while ensuring that information is documented and followed up in the company's systems. You have a central role in the contact between customers and the operational business and collaborate daily with internal functions and external parties to drive matters forward and find solutions for any deviations. Your main responsibilities are to: Handle incoming customer inquiries via phone and email Answer questions about bookings, transports, goods flows, arrivals, and departures Register, manage, and follow up on cases in various systems Handle deviations and complaints and ensure feedback to the customer Collaborate with internal and external parties to ensure efficient flows and good service Education, experience, and personal qualities Requirements: Experience in customer service, customer support, or administrative work Good computer and system skills Excellent knowledge of Swedish and English, both spoken and written Merits: Experience from logistics, transport, freight forwarding, terminal, or port operations Experience with case management systems To succeed in this role, we see that you are someone who works in a structured and thorough manner even when the pace is high. You take responsibility for your tasks, find it easy to prioritize, and enjoy solving problems efficiently. Furthermore, you have a professional and service-oriented demeanor and enjoy having many points of contact in your work. Since the role involves collaboration with several different functions, you are communicative, unpretentious, and committed to building good relationships both internally and externally. Other information Start: Immediately Location: Helsingborg Salary: According to agreement We use a competence-based methodology in all recruitment processes to ensure unbiased selection. We also work with continuous selection, which means we remove the ad when sufficient candidates have applied. If you become relevant for the position, we will contact you for an initial phone interview. Whether you proceed in the process or not, you will receive feedback on your application. Questions? Feel free to reach out! 📧 [email protected] 📞 010-171 47 10 We recommend that you submit your application immediately as we conduct continuous selection. Welcome to apply! #Nextgen