Customer Service Representative for DHL Freight

Job Description Are you ready to deliver world-class service? Are you a solution-oriented person who thrives in a dynamic work environment? Then you might be the person we're looking for! We are now seeking new colleagues for DHL Freight's customer service department in Jönköping! The team consists of approximately 50 employees who handle all customer service for their international shipments. You will handle inquiries via phone, email, and chat – from both corporate customers and DHL offices throughout Europe. Here you will be the central contact for corporate customers and DHL colleagues. Your responsibility is to capture and resolve all questions related to shipments, whether they arise before, during, or after delivery. This is done via phone, email, and chat. In this role, you will have a unique opportunity to build strong relationships and collaborate closely with various functions within DHL Freight. Your work is an important part of their commitment to continuous efficiency and improvement. Your start will begin with a customized introduction so you quickly understand systems and work methods. DHL Freight uses a structured approach where you begin specializing in one area of knowledge and then gradually broaden your expertise. You will be part of a team where you collectively drive each other and the entire customer service forward. In the role of customer service representative, you will handle and resolve inquiries from corporate customers concerning everything related to international shipments. Using various systems, you provide fast and smooth service to solve problems that arise, while collaborating closely with other functions within the company to ensure the highest possible quality. Your most important tools in your daily work are the telephone, the computer, and your good communication skills, which requires you to be accustomed to working in different systems and comfortable managing multiple tasks simultaneously. To thrive and succeed in the role, we see that you have a high school education, good computer and system proficiency, and documented experience in customer service work. You communicate fluently in both Swedish and English, both spoken and written, and it is an advantage if you have previously worked in the logistics industry. We are seeking a collaborative person with good communication skills. You are passionate about providing good service by being attentive and available to the customer. You are also organized and thorough, and can prioritize and maintain a solution-focused approach even when the pace is high and demands vary. The employment begins as a consulting assignment for six months, with good opportunities for direct employment with the customer thereafter. The position start is flexible in the fall, and the work location is Jönköping, with working hours Monday through Friday between 08:00 and 17:00. You apply easily via www.randstad.se, and if you have any questions about the role, you are warmly welcome to contact Talent Manager Sophia Malaki at [email protected]. Responsibilities Handle and resolve inquiries from corporate customers concerning everything related to international shipments. Use systems to quickly provide service and solve problems. Collaborate closely with other functions within the company. Qualifications Documented experience in customer service work. High school education or equivalent. Good computer and system proficiency. Fluent communication in both Swedish and English, spoken and written. Advantage: Experience from the logistics industry. Desired Personal Qualities: Positive and engaged. Service-oriented and attentive. Communicative. Goal-oriented and solution-focused. Stress-resilient. About the Company Randstad At Randstad, we know that every person has a place in the job market. With operations throughout the country and within all areas of expertise, we help people find a job that feels right, and where they have the opportunity to grow, develop, and reach their full potential. With close to 600,000 employees in 38 countries, Randstad is the world leader in HR services, with the aim of becoming the world's leading and most valued partner in the job market. By combining our passion for people with the power of today's technology, we help people and companies achieve their full potential. We call it Human Forward.

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