Customer Service Representative - Solna

We are looking for a customer service representative for our client in Solna Part-time at a minimum of 60%, starting Monday, August 24 with two weeks of full-time introductory training. About the Role You will be the company's contact person for customers and drivers. Via phone, chat, and email, you help people get their deliveries. The goal is to solve the issue on first contact. Your responsibilities: answer and resolve inquiries from customers and drivers via phone, chat, and email follow up on deliveries and requests until they are resolved use customer data to stay ahead and proactively solve problems work according to established processes, service levels, and quality requirements Working Hours and Scope Shift work scheduled between 08:00 and 22:30, Monday–Sunday – day, evening, and weekend shifts according to schedule Scope: minimum 60% of full-time The first two weeks (starting August 24) are full-time introductory training – you need to be fully available during this period Requirements High school diploma with passing grades in Swedish and English 5 – you communicate fluently in both languages, spoken and written Experience from a service profession Typing speed of at least 35 correctly spelled words per minute – a typing test is part of the recruitment process August 24 – September 4: full-time introductory training September 7 – November 20: regular part-time schedule, minimum 60% of full-time November 23, 2026 – January 10, 2027: peak season with increased hours. After that: regular part-time schedule, minimum 60% Meritorious Previous experience with customer service via phone, chat, or email Familiarity with case management systems Other This is a staffing assignment on a part-time basis (minimum 60%) through Miljonbemanning. Great emphasis is placed on personal suitability, reliability, and good attendance – references will be checked. Final interviews will be held at the client company's location. We only accept applications through our website. We want your application as soon as possible – selection and interviews are ongoing and the positions may be filled before the final application deadline. If you have any questions, feel free to contact us at [email protected] About Miljonbemanning We are an innovative staffing and skills development company whose mission is to actively work for an inclusive labor market where everyone is judged on equal terms and given the same opportunities. Therefore, our company culture is characterized by diversity, respect, dignity, and above all integrity. Through our passion for human learning and development potential and the labor market's potential for change and growth, we help create the right conditions for our consultants to realize their dreams and for our client companies to achieve their goals. We search where no one else searches; you are warmly welcome to apply to Miljonbemanning. Open to Everyone We focus on your skills, not your other circumstances. We are open to adapting the role or workplace to your needs.

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