Customer Service Representative | Ownit | Stockholm

Manpower Aktiebolag · Full-time

Evenemangsgatan 21, Solna, Sweden

Are you service-oriented and enjoy helping customers? Manpower is now seeking engaged customer service representatives for an exciting consulting assignment with our client Ownit in Stockholm. Here you'll have the opportunity to work in a team with strong cohesion and contribute to high customer satisfaction. Do you want to develop within customer service and technical support at one of Sweden's largest telecom operators? Submit your application today! Location: Solna Start: September 21, 2026 Assignment duration: 6 months, with possibility of extension or employment with client Working hours: Monday-Friday 09:00-18:00 and every fourth weekend Saturday-Sunday 10:00-14:00 About the customer service representative position As a customer service representative at Ownit, which is a product brand within Telenor, you work on behalf of one of Sweden's largest telecom operators. You become part of a team where community and collaboration are central. You handle both new and existing private customers and help them with everything from billing questions to account closures and technical support. Unlike many other customer services, you don't transfer calls - you solve the customer's problem directly. Some upselling is included in the job duties. It is important that you are comfortable working on the phone and enjoy customer contact. Common work tasks: Provide support to private customers via phone and digital channels Handle billing inquiries, subscription closures, and technical issues Ensure high customer satisfaction through professional service Work with upselling as needed Contribute to team cohesion and a positive work environment Who are we looking for? We're looking for someone with experience in service who enjoys helping people. You are solution-oriented, communicative, and have a positive attitude. Previous customer service experience is a merit but not a requirement - you'll receive the training you need during the assignment. Requirements for the position Previous experience from service professions, e.g., retail or restaurant Good computer skills and high school diploma Ability to communicate fluently in Swedish and English Comfortable working on the phone and having frequent customer contacts A willingness to learn and develop within customer service and technical support Background check information In accordance with our clients' requirements, a background check in the criminal and offense registers is conducted as part of the recruitment process. By applying for the position, you consent to us using your personal data for this purpose. The information obtained corresponds to data from the police's criminal and offense registers. The data is not downloaded, stored, or used only for assessment related to the current position. Consent is voluntary and can be withdrawn at any time. Note that valid consent is required to complete the recruitment process. Recruitment process In this recruitment process, a mandatory step is a digital chat interview. Immediately after you complete your application, you will receive an email and SMS with a link to Hubert where you will conduct the chat interview. What can Manpower offer you? As a consultant at Manpower, you have every opportunity to shape your future based on your skills, needs, and desires. We work with many popular employers and can open doors to new, exciting assignments. You receive employment with everything that entails in the form of market-based salary, overtime compensation, vacation, occupational pension, and insurance according to collective agreements. Wellness allowance and occupational health services are also included. About the roaming role As a consultant with us, you have the opportunity to meet new challenges, make new contacts, and broaden your experience by working on various exciting assignments with our clients within a geographical area. How do I apply for the job? It's very simple! Apply for the job via the application button. If you have any questions, feel free to contact responsible recruiter Sara Nordström via email: [email protected]. We work with continuous selection and may fill the assignment as soon as we find the right person. Submit your application as soon as possible. Please note that we do not accept applications via email due to GDPR. We look forward to hearing from you! Reminder before applying To enable us to review your application in the best way, we ask you to clearly describe your previous work experience. List your previous employers, your title, and the time period for each job. If you have also worked for a staffing company before, we would like to know that as well. About Manpower Manpower is Sweden's leading recruitment and staffing company with tens of thousands of attractive employers throughout the country as our clients. With our extensive network, both locally and globally, we can offer a wealth of exciting job openings that help you build your career, both in the short and long term. With us, you can apply for full-time jobs or part-time work alongside your studies.