Customer Service Representative (Assignment with Ellos Group)

Releasy Customer Management AB · Full-time

Borås, Sweden

Do you want to become excellent at customer service? Create fantastic customer experiences, work with the latest AI technology, and also get the chance to develop and grow in your role? Then you should apply to us at Releasy! About the Position As a Customer Service Representative with us, you will represent Releasy and our client Ellos, a leading e-commerce player for fashion, home, and beauty in the Nordic region. You will be the primary point of contact for private customers via phone calls and email. Your main responsibilities include handling customer inquiries and resolving any issues with a focus on meeting customer needs. You are also expected to provide accurate information about products/services and guide customers through various processes. Your primary goal is to actively work to ensure high customer satisfaction and create memorable experiences for our customers. To give you a good introduction to the work, the employment starts with 2 weeks of training combined with practical work. It is a continuously learning and developing environment where you will gradually learn new things and develop over time. This is a permanent position that begins with a 6-month probationary period. Working hours vary within the assignment's business hours, which are Monday-Friday 07:30-19:00. Training start is by agreement as we apply continuous hiring for this position. Qualifications and Skills Fluent Swedish in speech and writing Good knowledge of English, both verbal and written Good computer and system skills Strong communication skills Previous experience in customer service or sales is a merit We are looking for someone who is self-driven and has a strong passion for delivering first-class customer service. You are driven to work goal-oriented and strive to achieve excellent results. You have a natural ability to anticipate problems and find practical solutions. Furthermore, you can handle stress and quickly adapt to new situations in your daily work environment. Application and Process Are you the one we're looking for? Submit your application today! Applications are handled on an ongoing basis, which means the position may be filled before the final application deadline. At Releasy, it is important that each application is handled fairly and objectively. To ensure that we recruit the right employee, we use a structured recruitment process. The process begins with screening questions where we ensure that the basic requirements for the position are met. You will then receive an invitation to a background check, which you retrieve and review yourself before deciding whether to share it with the recruiter. Automated systems may be involved in the process, but all decisions are made by people. We conduct background checks to ensure a safe and fair recruitment process. It is part of our quality work and helps us create a safe work environment for both our customers and employees. If you advance in the process, you will be invited to tests and interviews, where we focus on evaluating your competence and potential to succeed in the role. We also conduct digital reference checks to verify previous experience and get a broader picture of your work capacity. If you have questions about the position, you are welcome to contact the responsible recruiter at: [email protected] We handle our recruitment internally and respectfully decline contact from recruitment firms. Releasy is one of the Nordic region's leading providers of outsourced customer service and a partner to companies in telecommunications, media, e-commerce, travel, and the public sector, among others. We help our clients create first-class customer experiences across all channels – social media, chat, email, and phone. With over 40 years of experience and around 1,500 employees in Sweden, Norway, Finland, and Spain, we have built deep and broad expertise in customer service. Our competence, combined with a strong focus on quality and customer satisfaction, enables us to deliver solutions that create value – both for you and your customers.