Customer Service Representative

Do you have customer service experience? Do you enjoy a role where you can combine service with technical advice and customer interaction? Then this might be the opportunity for you! Read on and apply today! In your role as a Customer Service Representative at Nordhem, you will be an important part of the company's customer service function. You will work closely with both retailers, installers, and end customers and be responsible for delivering the highest quality service. At Nordhem, customer service is a central part of our customer offering and something we value highly. Therefore, you will be an important part of the customer experience and have the opportunity to make a difference in your interactions with our customers and partners. You will be working at our head office in Särö, Gothenburg. Your main responsibilities: Handle incoming customer inquiries via phone and email Manage complaint cases from start to finish Answer product and technical questions related to plumbing, construction, and electrical work Register and follow up on orders as well as handle returns and invoice inquiries Provide support to both retailers and end customers To succeed in this role, we believe you have: Experience in customer service and complaint handling Good technical understanding and interest in construction and plumbing-related matters Good administrative skills and system proficiency Ability to communicate professionally both on the phone and via email Experience from the construction, plumbing, or bathroom industry is a merit We are looking for someone who is confident, service-oriented, and solution-focused. You have an easy time building trust with customers, are structured in your approach, and enjoy having many points of contact. You are experienced in handling both simple and more complex customer cases and are driven by finding solutions that create satisfied customers. At the same time, you are unpretentious, engaged, and enjoy contributing to a positive team. Nordhem offers you: A long-term role in a growing and family-oriented company An engaged team with short decision-making paths and high trust between employees Great opportunities to influence and develop working methods within customer service Customer service is a central part of Nordhem's customer offering and something we place great emphasis on. Does this sound like the right opportunity for you? Submit your application and CV today! In this recruitment, Nordhem is working with the recruitment company Jobway. For questions, contact recruiter Celina Sundberg at [email protected]. Selection is ongoing – the position may be filled before the final application deadline. Your application will be treated confidentially. About Nordhem Värme AB Nordhem is a family-owned and growing company with headquarters and warehouse in Särö. The company operates the brands Nordhem and StudioNord and develops bathroom products with a focus on design, quality, and innovation. With approximately 18 employees, modern facilities, and short decision-making paths, Nordhem offers a workplace where engagement, responsibility, and customer focus are central.

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