Customer Service Representative/Test Administrator

Description:

As a Customer Service Representative at Trafikverket, you help make everyday life easier for residents and businesses throughout Sweden. You do this by contributing to the important work of traffic safety. Are you service-oriented and enjoy meeting new people? Then this could be your next job! Job Responsibilities Our task at Driver Testing is to conduct exams in the driver's license and professional traffic areas. Together with your colleagues, you contribute to ensuring that every customer feels welcome, receives clear information, and has the best conditions to demonstrate their knowledge. The work tasks vary and you rotate within the group during the day to perform different tasks. In your daily work you will meet many different customers, so customer service and clear communication are therefore important parts of your role. Your responsibilities include the government authority task of administering knowledge tests both in groups, individually, and sometimes with an interpreter. At times the work involves a fast pace, so you need to be comfortable with that as part of the job. You work according to a fixed schedule, and work at other locations may occur. You will work with, among other things: Reception work Administering knowledge tests Answering customer questions Management of driver's license photos in connection with driver's license tests and driver's license renewals Performing general office tasks Qualifications Who are you? You will be our face outward and the first person our customers meet, so we see that you are a confident and service-oriented person who enjoys meeting new people. It is important that you are a communicative person, which means you convey messages clearly and respectfully and adapt your communication to the recipient. You have a positive attitude and are committed to contributing to good teamwork. Furthermore, you have a flexible and problem-solving approach and can easily adapt to new circumstances and situations, always with the customer's and the organization's best interests in focus. We are looking for you who have completed upper secondary education are at least 23 years old, which is the minimum age to be authorized to administer knowledge tests according to the Transport Agency's regulations on authorization to conduct tests have several years of current and relevant work experience with in-person customer interactions, such as in reception/customer service/information desk with frequent customer contact have good knowledge of Swedish in writing have good knowledge of Swedish in speech have basic knowledge of English in speech have good computer skills and are familiar with working in the Microsoft Office suite have a driver's license for a manual transmission car It is a merit if you have authorization to administer knowledge tests at Driver Testing Other Information Web-based tests are used as part of the selection process in this recruitment. We primarily use email (from the address: [email protected]) for sending notices and summons. Check your inbox and also spam/SPAM regularly during this time to ensure you receive all information from us! Application The questions you answer when submitting your application will form the basis for the initial selection we make. Unless otherwise stated in the job posting, we want you to include your CV. We have stopped requesting cover letters as we do not use them as part of the selection materials. If you have protected personal data, you should contact the responsible manager for the recruitment so that your application is handled according to special procedures. You will find the manager's name and contact information in the job posting. At Driver Testing at Trafikverket, you contribute to ensuring traffic safety and environmental awareness on Sweden's roads. Our task is to conduct exams in the driver's license and professional traffic areas. It is with us that the dream of a driver's license and the opportunities it creates can be realized. We ensure that all customers feel welcome, receive clear information, and have the best conditions to demonstrate their knowledge. At Trafikverket, we work on bringing Sweden closer together. We believe that a combination of different experiences, backgrounds, and perspectives is the best foundation for building a workplace free from discrimination and an environment where everyone feels comfortable and does their best. We believe in diversity where the common denominator is reliability, commitment, and courage. Because that is how we best represent our society.As a Customer Service Representative at Trafikverket, you help make everyday life easier for residents and businesses throughout Sweden. You do this by contributing to the important work of traffic safety. Are you service-oriented and enjoy meeting new people? Then this could be your next job! Job Responsibilities Our task at Driver Testing is to conduct exams in the driver's license and professional traffic areas. Together with your colleagues, you contribute to ensuring that every customer feels welcome, receives clear information, and has the best conditions to demonstrate their…

Overview

Type

job

Status

active

Visibility

public

City

Ort enligt annonsen

Address

Ort enligt annonsen

GPS

63.825848, 20.263035copyopen in

Email

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Phone

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Views

2

Published

16. 7. 2026

Edited

30. 7. 2026

Specifications