We are seeking an engaged and customer-focused employee for our client located in central Jönköping. You will work together with a team handling inquiries directly from customers. Your main focus will be on customer invoices. Does this sound exciting?
About the Position
As a customer service representative, you will be responsible for handling incoming calls and emails from customers throughout Sweden. Your main tasks will include answering invoice inquiries, helping customers with any billing discrepancies, and ensuring that payments have been processed correctly. You will work in several different systems throughout the day to efficiently manage customer matters. This is initially a consulting assignment for 1 year, with the possibility of extension or permanent employment with our client.
We Are Looking for You If:
We see that you have previously worked with customer contact in some form, and can communicate effectively with different types of people. You also have a strong service mentality and the ability to handle challenging situations with patience and professionalism. Furthermore, you possess the ability to handle conflicts and complaints with confidence and in a constructive manner. We believe in turning negative situations into positive customer experiences. Basic computer skills are required, and you must be able to quickly adapt to different systems and programs. Technology is an important part of our work environment, and you will need to use various tools and programs in your work. Last but not least, you must be fluent in both Swedish and English. The ability to communicate effectively in both languages is essential to provide our customers with high-quality service.
When You Become One of Us…
This position means you will be employed as a consultant with us at OnePartnerGroup, and you will spend your working days with our client. As a consultant with us, you have your consultant manager who supports you in succeeding and thriving. Of course, your employment includes collective agreements, insurance, occupational pension, union relations, and wellness benefits, because nothing is more important than you feeling secure in your employment with us. Let us become your new colleague!
We at OnePartnerGroup work with recruitment, staffing, and training and are your best colleague in your career when you are looking for a job. With local presence in about 50 locations, from Malmö in the south to Kalix in the north, we are always close to you.
Your Application
If you have questions about the position or wonder how the process will look going forward, you are welcome to contact Hanna Åstrand at [email protected]. In this process, we work with continuous selection and placement, which means the position may be filled before the final application deadline. Once you have expressed interest in the position, we will match your application with the position and contact you via email or phone for feedback. If you are a suitable candidate for the position, we will meet for an interview, and during the process, reference checks and background verification will also be conducted. It is important to us to hear about your experience when you have applied for a position with us. Therefore, we send out a short survey when you have applied for the position and when the process is completed. Your experience is valuable to us, and we hope you have the opportunity to respond. Regarding the application, it takes place through the announcement on OnePartnerGroup's website; we do not handle applications via email due to GDPR.
We look forward to receiving your application!We are seeking an engaged and customer-focused employee for our client located in central Jönköping. You will work together with a team handling inquiries directly from customers. Your main focus will be on customer invoices. Does this sound exciting?
About the Position
As a customer service representative, you will be responsible for handling incoming calls and emails from customers throughout Sweden. Your main tasks will include answering invoice inquiries, helping customers with any billing discrepancies, and ensuring that payments have been processed correctly. You will work in several…