Customer Service Star (Temporary/On-Call) at Hertz Booking Center

Description:

That it's the people who create Hertz's success is no secret. Cars are the foundation of our business, but it's our employees' commitment, knowledge, and care that make us the market-leading car rental company we are. If you want to be part of a family-oriented company where mobility solutions, social responsibility, commitment to people and the world are high on the agenda – then maybe this is your next step! To our booking center in Gothenburg, we are now looking for service-oriented booking agents (Sales Center Agents) who want to be part of an exciting day-to-day where no two days are the same. We are looking for you to work on an extra/temporary basis with great opportunities to develop into a full-time position. You should be able to work a few times a week, where you can ideally come in with short notice and can work all days of the week. Working hours are flexible where you should be able to work from early morning to evening. About the Role Do you love customer service and are experienced in creating satisfied customers over the phone and email? Then the role at Hertz Sales Center is perfect for you! With us, you become part of a superteam of 13 people who together receive approximately 17,000 calls and email inquiries each month. We help customers with booking requests, support & advice, adjustments, and general questions about Hertz's services, products, offices, and much more. This applies to Sweden as well as globally, so the information base is broad and a careful needs analysis based on the individual customer is crucial. Are You Our Next Star? Your personal qualities will be an important success factor. Being social, positive, engaged, and having a strong service mindset is required. You should thrive in environments with a fast and constant flow of information and be able to navigate smoothly between different help systems, procedures, and templates. You are communicative and have the ability to convey information in a clear and thorough manner. Internal training is provided, but experience in customer service, familiarity with computer systems, and phone experience are requirements for the role. Here you need to be quick with both your fingers and your mind and adapt to different situations and needs. If you're also interested in cars and have good geographical knowledge, the job will become both easier and more fun. We believe you have: • Very good experience handling customer contacts, consistently and high-quality via phone and email – we'd like to see that you've worked in similar roles and have documented experience from positions where focus and service were central • Experience with needs-based upselling of services and products during ongoing customer contact • Good experience working administratively and navigating systems and IT environments • Excellent knowledge of Swedish and English, both spoken and written Meritorious: • Additional language skills – primarily in the Nordic languages • Driver's license (Class B) This is Hertz 💛 Hertz meets people's mobility needs with smart mobility solutions. We are driven by care for our customers, people, and the world around us. We are a family-oriented company with the yellow heart in everything we do and with strong social engagement, which includes supporting Maskrosbarn, Childhood, and Barncancerfonden. We believe in diversity and want our organization to reflect both society and our customers, where all employees are called Responsible Contributors. Our booking center is located in bright, pleasant, and newly built facilities in the MIMO building in Mölndal near public transportation, Mölndal Square, and shopping centers. In addition to an exciting role to develop in, we offer: • Collective agreement: Unionen & Transport • Employee discount on car rentals • Good development opportunities within a fast-moving organization • Fantastic colleagues and much more Selection is ongoing and the position may be filled before the final application deadline, so please submit your application today! Background checks may be conducted on final candidates.That it's the people who create Hertz's success is no secret. Cars are the foundation of our business, but it's our employees' commitment, knowledge, and care that make us the market-leading car rental company we are. If you want to be part of a family-oriented company where mobility solutions, social responsibility, commitment to people and the world are high on the agenda – then maybe this is your next step! To our booking center in Gothenburg, we are now looking for service-oriented booking agents (Sales Center Agents) who want to be part of an exciting day-to-day where no two days are…

Overview

Type

job

Status

active

Visibility

public

City

Göteborg

GPS

57.70887, 11.97456copyopen in

Email

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Views

1

Published

3. 8. 2026

Edited

6. 8. 2026

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