Customer Service Advisor at Rejmes

DC Talents AB · Temporary

NORRKÖPING, Sweden

ABOUT THE COMPANY Tage Rejmes Bil AB is part of one of Sweden's largest family-owned automotive retail groups. Together with Finnvedens Bil, the operation has 700 employees and a turnover of 4.8 billion SEK, making the group a strong player in the automotive industry. Rejmes operates 14 workshops in 12 locations across parts of Östergötland, Örebro, and Värmland counties, while Finnvedens Bil has 3 workshops in 3 locations in Småland and Halland. DC Talents is now seeking a Customer Service Advisor for our client Tage Rejmes Bil AB in Norrköping. This position is set up as contract staffing, where you will initially be offered a 6-month contract followed by further extensions before conversion or direct conversion to permanent employment. You will be based at the company's office in Norrköping. We use continuous selection, and the position may be filled before the final application deadline. We look forward to receiving your application! ABOUT THE ROLE Would you like to work in a social and goal-oriented customer service environment where you can combine customer contact, sales, and problem-solving? You will have an important role in contact with Rejmes customers, both when they reach out to us and when you proactively contact them to book service and maintain customer relationships. Your daily work also includes sales where you offer Rejmes services, with the customer and business in focus. Your main responsibilities Receive and handle customer inquiries via phone, chat, and email. Identify customer needs and professionally recommend relevant measures and additional sales opportunities. Act as a service advisor and help customers identify their vehicle's service, repair, and maintenance needs. Schedule and plan service and workshop visits. Complete work orders and ensure technicians have the correct information before work begins. Order spare parts and register information required for accurate time estimates and planning. Proactively contact existing customers to book service and follow up on customer relationships. Beyond this, the role also includes receiving, registering, and categorizing internal helpdesk inquiries for the group's employees. Over time, you will be trained to resolve these inquiries as well. The work is varied and you have great freedom to plan your own day. Approximately two hours per day you work with incoming customer inquiries, while the remaining time is primarily devoted to proactive customer contact and service bookings. YOUR PROFILE We are looking for someone with upper secondary education and experience in customer service or similar customer-facing work. You have good computer skills, hold a valid driver's license (Class B), and communicate fluently in Swedish and English, both spoken and written, with knowledge of additional languages being a plus. In this recruitment process, we place great emphasis on your personal qualities. You are social, communicative, and enjoy extensive contact with both customers and colleagues. To thrive in this role, you are motivated by clear goals and feel comfortable in a transparent work environment where results are monitored. We also see that you are a solution-oriented, thorough, and unpretentious person. You enjoy collaborating with others but can also work independently. You like to prioritize, follow up, and take responsibility for your tasks, and above all, you want to be part of a team where people help each other and work toward common goals. You are accustomed to learning new things and have an easy time absorbing and organizing large amounts of information. The role involves working in many different systems, so you need to be thorough, organized, and comfortable finding information in digital resources. APPLICATION & CONTACT In this recruitment process, we use continuous selection. For this reason, we would appreciate receiving your application as soon as possible, but no later than 25/9. The position may be filled before the final application deadline. Apply using the button below! If you have any questions, please feel free to contact us at [email protected]. ABOUT DC TALENTS DC Talents is a specialist staffing, recruitment, and contract staffing company. We specialize in the junior management sector and our focus is on soft values where candidates' personality, drive, and cultural fit are valued equally with traditional hard requirements.