Customer Service Representative at Sleepo

Description:

As a customer service representative at Sleepo, you are an important part of the entire customer journey. You have daily contact with our customers via phone, email, and chat, and you meet customers in our showroom. The role has a clear focus on incoming phone calls, where you help customers who want to make a purchase, have questions about products and deliveries, or need assistance when something hasn't gone as planned. You guide the customer confidently through the conversation and take responsibility for finding solutions that feel professional, clear, and trustworthy. The work is varied and takes place at a fast pace, in close collaboration with colleagues. This is a role for you if you enjoy days that don't look the same and thrive when you work together to solve things. We are looking for you who Have experience in customer service and enjoy a role with a lot of customer contact, especially via phone. You like a fast pace and many balls in the air, and when things get busy you gain energy, stay calm, and have an easy time prioritizing. You are confident in yourself, express yourself well both verbally and in writing, and maintain a professional and calm demeanor even when the conversation becomes more challenging. You are comfortable on the phone and have an easy time building trust, as well as helping people in a solution-oriented and efficient way – while staying calm. Equally important is that you are a true team player. You are there for your colleagues, provide support when needed, and contribute to a positive and safe atmosphere in the team. For you it is self-evident to take responsibility – both toward your colleagues and our customers – so that collaboration in the team flows seamlessly and results in the best possible service to our customers. During periods of higher activity you are someone to count on. You have a natural big-picture perspective, are communicative, and work closely with the team to solve situations in the best way. For you, a communicative and conscientious team is a natural prerequisite for top-class customer service. We would like to see that you · Have 1–2 years of customer service experience · Enjoy a fast pace and varying work tasks · Are quick and efficient at the keyboard and have good computer skills · Speak and write fluent Swedish and English Meritorious: · Experience from e-commerce, preferably in furniture or home furnishings · Knowledge of German and/or Finnish What we offer We offer you a position in a growing and family-like company with a modern office in central Stockholm. The organization is flat, decision paths are short, and collaboration is close. We support each other, have a high ceiling, and lots of laughter in everyday life – while maintaining a high professional level. The position is full-time and a permanent employment with immediate start. About Sleepo Sleepo is a Swedish e-commerce company that sells furniture and home furnishings online. We are growing rapidly and are currently present in several Nordic markets as well as in Germany. We are a passionate and ambitious company with a strong focus on customer satisfaction and offering a first-class shopping experience. Our culture is results-oriented but at the same time warm, helpful, and unpretentious. At Sleepo, customer service is a central part of our business – and something we truly care about. We work closely together, support each other in everyday life, and believe that a strong, communicative team is the foundation for satisfied customers.As a customer service representative at Sleepo, you are an important part of the entire customer journey. You have daily contact with our customers via phone, email, and chat, and you meet customers in our showroom. The role has a clear focus on incoming phone calls, where you help customers who want to make a purchase, have questions about products and deliveries, or need assistance when something hasn't gone as planned. You guide the customer confidently through the conversation and take responsibility for finding solutions that feel professional, clear, and trustworthy. The work is varied…

Overview

Type

job

Status

active

Visibility

public

City

Stockholm

Address

Markvardsgatan 9

GPS

59.343581782455, 18.058352921129copyopen in

Email

Show email

Views

1

Published

9. 7. 2026

Edited

5. 8. 2026

Location

Specifications