Customer Service Representative in Gothenburg

Are you service-oriented and enjoy helping people? We warmly welcome your application! About the Assignment We are now seeking a consultant for our client in Gothenburg. The assignment is expected to start in late September through May 31, 2027 with a possible opportunity for extension. In this role, your work will include providing service and performing administrative tasks. To succeed in the role, we consider it important that you enjoy customer interaction and are motivated by independently solving problems. You feel confident in phone communication, enjoy helping people, and thrive in a customer service-oriented role. As a customer service assistant, you have daily contact with customers, which requires you to have a good understanding of their needs and be able to provide professional and service-oriented service. Your Responsibilities The work involves a strong focus on customer service via telephone. In the role, you will handle multiple concurrent cases and prioritize your work based on needs and urgency. You need to be a creative team player who takes responsibility, sees opportunities, and has a solution-oriented approach. You are stress-resilient, service-oriented, and always put the customer first. Your responsibilities also include: Receiving and handling incoming customer inquiries via telephone. Searching for and compiling information from the web and internal information sources. Handling many customer contacts daily and responding to both simple and more demanding calls in a calm, clear, and professional manner. Managing customer cases from start to finish. Helping customers and actively finding solutions to their questions and problems. Searching for and interpreting information in digital systems and other information sources. Taking responsibility for escalating cases when answers are not straightforward. Prioritizing and structuring your own work even when the pace is high. Working independently within given parameters and making decisions based on them. Collaborating with colleagues and other parts of the organization to find efficient solutions. Contributing ideas and suggestions on how work methods can be developed and improved. Working carefully and systematically in handling customer cases and other work tasks. Your Qualifications High school diploma (Gymnasieexamen). At least three years of experience in similar work from customer service, call centers, or other customer service work via telephone. Strong ability to quickly search for and interpret information in digital systems and communicate it clearly to customers. Very good knowledge of Swedish, both spoken and written, as well as basic knowledge of English. Merits Additional language skills. What We Offer You As a consultant at Bemannia, you get: ⭐ Close contact with your consultant manager ⭐ Opportunity for more exciting assignments ⭐ Experience at educational workplaces where your expertise makes a difference ⭐ Secure employment terms 🔭 Read more about what it's like to work as a consultant with us here: Working as a Consultant at Bemannia About Your Application Apply for the position by clicking apply below. Please upload your CV in Word format and in Swedish. Selection and interviews take place continuously, and the position may be filled before the final application deadline of 8/24. Applications via email, but if you have specific questions about the position, these will be answered by the responsible recruiter, Julia Fliesberg, [email protected] For general inquiries about your application or our recruitment process, reach us during office hours at 0709397500 Bemannia is a public and Swedish-owned staffing and recruitment company that provides competent and qualified personnel through staffing, recruitment, and personnel contracting within Organization & Leadership, PR & Information, Marketing & Sales, Finance, Law, HR & Personnel, Property & Technology, IT & Data, and Office & Administration. Bemannia has framework agreements with the majority of Sweden's government agencies and Swedish municipalities, their administrations, and companies. Bemannia is a member of Kompetensföretagen and is an authorized staffing and recruitment company and has collective agreements with Unionen, Akademikerna, SEKO, and LO and the Hotel and Restaurant Employees' Union. Bemannia is certified according to SS-EN ISO 9001:2015, Quality Management System, SS-EN ISO 14001:2015, Environmental Management System – Requirements and Guidance, SS-ISO 45001:2018, Occupational Health and Safety Management System, and SS-ISO/IEC 27001:2022 Information Security Management System The company's management has been active in the industry for 40 years.

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