Part-Time Customer Service Representative at Lea bank in Gothenburg

About the Role We're now looking for someone who wants to work part-time alongside your studies or other main occupation and be part of an exciting new journey as Norwegian Lea bank continues to establish itself in Gothenburg. Lea bank is a bank with innovative and user-friendly solutions for financing, payments, and savings. The bank offers a fully digital service designed to make it easier for customers to manage their financial matters. With digital loan processes and simple, user-friendly products, Lea bank has established a clear position in the Nordic market and currently operates in 4 markets: Norway, Finland, Sweden, and Spain. As a customer service representative, you'll become an important part of the team that helps the bank's customers with their banking needs every day. You'll answer questions via phone, email, and chat, and work with sales, various banking services, and customer inquiries. Your contribution directly helps create a smooth and positive customer experience. Working hours are flexible between 08:00–19:00 Monday to Friday, as well as Saturday and Sunday. We'd like to see that you have the ability to work an average of 15 hours per week. You'll start your new role with training to give you the right conditions to succeed and develop in your position. Start date: August/September. Main Responsibilities: Provide customer service, care, and support for internal and existing customers who contact the bank via phone, email, CRM submissions, and mail. Handle credit changes. Provide guidance on the use of our digital services. Identify customer needs and offer tailored solutions. Perform sales and provide advice on the bank's products. Schedule meetings with existing and new customers in different regions. We're Looking for Someone Who: Has a strong service mindset and wants to build good long-term relationships with your customers. Is results-oriented with an interest in sales. Has good communication skills and takes own initiative in your training. Is solution-oriented, structured, and thrives in a sometimes high-paced work environment. Has previous experience in customer service or phone sales, preferably in banking, insurance, or the service industry. Speaks and writes fluent Swedish and English. Merits: Experience from the banking sector or similar industry. Knowledge of financial products and services. Experience with CRM systems and digital customer service tools. What You Get as a Consultant at Amendo Our greatest asset is our colleagues! To do a good job with our customers, it's important that you enjoy working with us. As a consultant at Amendo, you get a secure, engaged, and supportive employer with a well-known brand. You'll also have an industry-experienced and present Talent Consultant Manager you can always turn to. As a consultant, you'll be assigned to our customers' projects to help them during a project, a temporary need, or when they otherwise need to support their operations with experienced expertise. Our consultant assignments can be both longer and shorter—and sometimes there's even an opportunity to be hired directly by the customer company. Working as a consultant gives you the opportunity to build on your experience, develop your network, and get to know different companies and industries. You often have a more flexible job description with opportunities for new challenges and tasks, which means you constantly develop your competence, experience, and communication and collaboration skills. As our consultant colleague, you get access to our benefits portal Benifex. In this portal, you can use your wellness allowance and take advantage of nice offers and discounts on various services and products. About Amendo Amendo has worked with future expertise since 2001 and is Sweden's leading consulting and recruitment company within finance, banking, economics, insurance, IT, and tech. We help companies grow and people develop. We are your secure and engaged competence partner. Questions and Contact If you have any questions or concerns, you're welcome to contact Amendo's Talent Consultant Manager Lina Johansson, [email protected]. Since we meet candidates continuously and the position may be filled before the final application deadline, you're warmly welcome to apply as soon as possible. We look forward to your application!

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