Customer Service Representative in B2B (Gothenburg)

Description:

Do you want to work with service in an engaged team where customer focus, personal responsibility, and integrity define your workday? We are now hiring several employees to our First Line team in Gothenburg where you will work with a broad spectrum of business customers at a wholesaler offering comprehensive solutions for customer needs. About the Role In this role, you are responsible for handling incoming requests via phone, email, and sometimes chat. Questions typically concern orders, deliveries, products, pricing, and invoices. You work closely with both customers and internal departments to quickly find the right solutions and ensure your customer's business runs smoothly without interruption. You do this by: - Building long-term relationships through professional communication - Working systematically with cases, follow-ups, and feedback - Collaborating with other departments to deliver comprehensive solutions With us, you are encouraged to take ownership of each case—whether that means taking initiative to improve processes, sharing learnings with colleagues, or spotting opportunities in your daily work that move the entire department forward. Who You Are The role requires strong communication skills, patience, and a solution-oriented approach, while you work systematically and maintain high quality in your work, even at a fast pace. You are comfortable working in systems and easily pick up new routines and tools. You express yourself clearly and professionally in both speech and writing. You have previous experience from a similar role. You communicate fluently in Swedish and English. It is a merit to have experience working in Jeeves or Puzzel, as well as language skills (e.g., Mandarin, Cantonese, Arabic). What We Offer We believe in giving you the right conditions from the start and letting you grow in your role. That's why you'll receive a clear introduction, supportive colleagues, and close leadership that is there when you need it. As part of our team, you work toward common goals, while you are encouraged to take responsibility for your own development. Application Process: We accept applications on an ongoing basis, but due to the vacation period, selection and contact with candidates will begin from week 33 onwards.Do you want to work with service in an engaged team where customer focus, personal responsibility, and integrity define your workday? We are now hiring several employees to our First Line team in Gothenburg where you will work with a broad spectrum of business customers at a wholesaler offering comprehensive solutions for customer needs. About the Role In this role, you are responsible for handling incoming requests via phone, email, and sometimes chat. Questions typically concern orders, deliveries, products, pricing, and invoices. You work closely with both customers and internal…

Overview

Type

job

Status

active

Visibility

public

City

Göteborg

Address

Marieholmsgatan 1-3

GPS

57.743692292596, 12.004244675918copyopen in

Email

Show email

Published

1. 7. 2026

Edited

5. 8. 2026

Location

Specifications