Customer Service Representative

Don't choose Elis if you don't like teamwork… …but if you want to be part of a company that's a leader in circular services and believes in both individual and collective success – welcome to us! Elis offers comprehensive rental solutions for hygiene and textile services. Hundreds of thousands of work clothes, mats, cleaning cloths, bedding, bath and table linens circulate daily between Elis laundries and customers in healthcare and social services, industry, retail, cleanrooms, hotels and restaurants. Through logistics and textile care, the use of every garment and textile is optimized, and the need for new production is minimized. This is an approach that leads the way in the circular transition, and a model that Elis has worked with for over 75 years. Elis Textil Service AB is part of the publicly listed French company Elis SA with nearly 435 laundries and over 57,000 employees in 31 countries in Europe, Asia and Latin America. In 2025, the group had revenues of SEK 46 billion. In Sweden, we have 21 laundries, 1,800 employees and revenues of SEK 2.6 billion. Headquarters in Malmö and facilities from Limhamn in the south to Luleå in the north. Learn more about Elis at www.elis.com World-class customer service representative at our facility in Torup If you are someone who sees opportunities and solutions, is service-oriented and has a knack for administration, you will become an important player in our customer service team. We are looking for someone for a permanent full-time position with a desired start date of November 1. The position includes travel with overnight stays, typically around 8–10 nights per month. Together with your colleagues at the facility, you will provide first-class service to our customers and handle the team's daily administrative tasks. With us, you will be part of a customer service team of 4 people, and at the facility we have a total of approximately 90 employees. The Position As a customer service representative, you are a self-driven and engaged person who is passionate about delivering service, caring for our existing customers and driven to generate good business. You will be part of a customer service team consisting of driven and engaged colleagues. The team works in close collaboration with our distribution, warehouse and production departments. More specifically, the role of customer service representative includes: · Customer responsibility for selected customers with contract and KPI follow-up. · Lead projects during startup, closeout or collection changes. · Drive upselling and develop business toward set goals and budget. · Plan and conduct customer visits and training. · Proactively initiate activities for a positive customer experience. · Handle complaints, billing/credits · Ongoing administrative tasks such as order handling, contract registration, price list updates, statistics and reporting, etc. Who Are You? As a person, you are positive and solution-oriented with a strong commitment to what you do. Our customers should receive the best service and advice and should feel satisfied and valued after every contact! It is important that you have the same attitude. You are efficient and can structure your day, communicate well orally and in writing, and are a team player. In this recruitment, we will place great emphasis on personal qualities. What Can You Offer? For the role of customer service representative, experience with customer contact and service is an asset, and we also see that you have at least a high school education. You are also analytically minded and have the ability to handle and organize data and draw factual conclusions. You have excellent computer skills and a driver's license is required for the position. Why Choose Elis? We are a company driving the circular transition with a strong focus on a more sustainable society! We offer you a full-time position in a stable company with a pleasant work environment and competent colleagues. You will receive both product training and ongoing coaching, and there are excellent opportunities for future development within the company. We live by the values that have always formed the backbone of Elis: Respect for others - Being a role model - Integrity - Responsibility. They provide a framework that guides our actions and inspires our choices. Contact and Application If you have questions about the position, please contact Customer Service Manager Agneta Högberg at [email protected] Welcome to submit your application with a personal letter and CV via the link below. We conduct continuous selection, which means the position may be filled before the final application deadline – so submit your application today! Final application deadline is Sunday, September 6, 2026. Welcome with your application!

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