Customer Service Representative

Description:

As a customer service representative at Amili, you help people achieve financial security while creating a positive customer experience. Every call is an opportunity to make a real difference. About the role: As a customer service representative at Amili, you help people achieve financial security while delivering professional and positive customer experiences. You'll become a specialist in invoicing, payments, and debt collection matters, handling customer inquiries via phone. You'll receive comprehensive training in claims handling processes as well as relevant laws and guidelines. You don't need specialized knowledge from the start – we provide you with the right conditions to succeed. You'll be part of an engaged team of approximately 40 colleagues who together manage the entire workflow, from invoice dispatch through payment registration. Key responsibilities: Provide support and guidance on invoicing, payments, and debt collection inquiries via phone. Contribute to sustainable payment solutions for private individuals. Ensure professional and solution-oriented customer dialogue. What we're looking for: High school education. Fluent Swedish and English skills, both spoken and written. Strong computer proficiency and excellent ability to multitask across multiple systems while conducting phone conversations. Clean financial record with no payment defaults (credit check will be conducted). Previous customer service experience is a plus. We place great emphasis on personal fit. To thrive in this role, you're confident in yourself and able to maintain professional composure and friendly demeanor, even during challenging calls. You're motivated by problem-solving and have a desire to learn. We also value strong technical aptitude for navigating different systems. What we offer: At Amili, you'll work in an organization with engaged colleagues and present leadership. We provide: Modern offices in Oceanhamnen, Helsingborg. Comprehensive onboarding and continuous professional development. An inclusive culture with clear collaboration and shared goals. Welcome to a place where you can grow, make an impact, and truly thrive. For a glimpse into our daily work, follow us on Instagram: @amilisverige Interested in joining our team? Do you recognize yourself in this description? We'd like to receive your application by August 30. Interviews are conducted on a rolling basis, and the position may be filled before the final application deadline. Please note that during July–August we have vacation periods, which means our response time and application processing may take longer. We appreciate your patience and look forward to reading your application! As part of our industry practices, a credit check will be conducted as part of the process. Practical information: Employment type: Full-time, permanent position with 6-month probation period. Start date: October 5, 2026. Location: Helsingborg, Oceanhamnen Working hours: Varying shifts between 07:00–19:00, weekday evenings off. Salary: According to agreement Application deadline: 2026-08-30 (rolling selection) Contact persons: [email protected] and [email protected]As a customer service representative at Amili, you help people achieve financial security while creating a positive customer experience. Every call is an opportunity to make a real difference. About the role: As a customer service representative at Amili, you help people achieve financial security while delivering professional and positive customer experiences. You'll become a specialist in invoicing, payments, and debt collection matters, handling customer inquiries via phone. You'll receive comprehensive training in claims handling processes as well as relevant laws and guidelines. You…

Overview

Type

job

Status

active

Visibility

public

City

Helsingborg

Address

Redaregatan

GPS

56.028039177671, 12.690858613634copyopen in

Email

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Views

8

Published

15. 7. 2026

Edited

5. 8. 2026

Location

Specifications