Customer Service Coordinator in Logistics

Are you looking to combine customer service and administration with an interest in AI, technology, and digital development? Here you'll have a central role in an international operation where service, systems, and smart work methods are in focus. About the Position This is a consulting assignment with good opportunities for permanent hiring. Initially, you will be employed by Bravura, and the company has expressed its intention to offer you employment with them in the long term. This gives both you and the company a good opportunity to get to know each other and evaluate how well you work together. About the Company We are now recruiting several customer service coordinators for a leading player in transport and logistics. In this role, you'll have a central position with many points of contact where you combine customer service, administration, and coordination in an international environment. You'll be part of a tight-knit team of approximately 14 people working with some of the company's most important customer accounts in Europe. The operation is characterized by development, collaboration, and a strong focus on creating efficient solutions for customers. Digitalization and AI are becoming increasingly important parts of the work approach, which is why we'd like to see that you're curious about how new technology can be used to simplify processes and create even better service. Further information about the company will be provided at the interview. Responsibilities In this role, you are responsible for the daily handling of customer-related inquiries and administrative processes linked to major customer accounts. You work with coordination, follow-up, and administration to ensure that information, transports, and deliveries are handled correctly and efficiently. You have many points of contact and collaborate continuously with both customers, transport providers, and internal departments. The role also involves work with invoicing, reporting, and follow-up where accuracy and structure are important parts of your day-to-day work. The company continuously works to develop its processes through digital tools, system support, and AI-based solutions. Therefore, we'd like to see that you have an interest in how technology can contribute to more efficient work methods and better service. Examples of responsibilities: Handle customer matters and ensure high service levels with internal and external contacts Administer and monitor information in business and logistics systems Coordinate transport-related processes and follow up on deliveries and deviations Work with invoicing, reporting, and administrative follow-up Contribute to the development and optimization of processes through the use of digital tools and AI support Requirements, Experience, and Personal Qualities Requirements: Experience in customer service, administration, or another service-oriented role Good computer and system skills Good knowledge of Swedish and English in speech and writing Merits: Experience from logistics, transport, or supply chain-related operations Interest in AI, digitalization, and new system solutions We believe you thrive in a role where service, structure, and collaboration are just as important as problem-solving and follow-up. You are thorough in your work, take responsibility for your tasks, and have an easy way of building good relationships with people in different parts of the company. At the same time, you are curious and have an interest in how new tools and work methods can contribute to development and improvement. You don't need to be an AI expert, but you find the development exciting and see the possibilities of new technology in working life. Great weight will be placed on your personality, your commitment, and your willingness to develop. Background checks will be conducted on final candidates as part of the recruitment process. Other Information Start: Immediately Location: Landskrona Salary: According to agreement We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with continuous selection, which means we take down the ad when enough candidates have applied. If you become relevant for the position, we will contact you for an initial phone interview. Whether you move forward in the process or not, you will receive feedback on your application. Do you have questions? Feel free to reach out! 📧 [email protected] 📞 010-171 47 10 We recommend that you submit your application immediately as we do continuous selection. Welcome with your application! #Nextgen

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