Customer Service and Operations Coordinator

IDP - Operations & Service Solutions provides all types of cleaning and service solutions for private individuals and businesses. We operate at tourist destinations with hotels, vacation homes, and public spaces. We are a rapidly growing company currently present at 10 different destinations in both Sweden and Norway. Learn more about us at: www.idpdrift.com, www.facebook.com/idpdrift/ Would you like to live close to nature while having a developing career? We offer positions in Sälen, Åre, or Vemdalen. Do you enjoy skiing or snowboarding? Would you like easy access to a spa after work? Do you want to develop your skills and grow as a person? Join our fantastic team! We are looking for someone with the right attitude, who dares to take initiative, and is ambitious and passionate about what they do. Experience in service professions, leadership, relationship building, or organizational development is desirable. Skills · Excellent communication skills in both Swedish and English · Social skills and ability to work independently as well as in a team · Previous experience · Strong communication and organizational skills · Strong ability to take own initiative and take responsibility for your work · Engaged, efficient, creative, and solution-focused · Attentive and focused on guest and company needs · Basic skills in Word, Excel, Explorer, and Outlook · Positive attitude · Ability to manage personal and work-related stress · Ability to regularly work flexible schedules, weekends, and certain holidays Requirements · Must be an EU/EES citizen or have approved visa for Sweden/Norway · Able to work efficiently at high pace · Excellent communication skills in both Swedish and English Job Responsibilities · Create and maintain good relationships with current and future customers · Answer emails and phone calls · Create and update records and databases with personnel, financial, and other data · Receive incoming bookings and schedule staff · Respond to service inquiries or deviation reports · Interact and collaborate with all members of the organization, its suppliers, and customers · Support our teams to achieve higher goals and standards · Follow department guidelines and contribute to a good work atmosphere · Organize and streamline administrative work · CRM systems After the winter season, there may be an opportunity for a long-term employment for the right candidate. Benefits/Perks · Ski pass and ski and snowboard rental at a favorable price · Opportunity to rent staff accommodation · Personal development · Paid training · Holiday pay and sick leave according to collective agreement · Flexible schedule · Competitive salary

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