Want to kick off the fall in a role where communication is at the center, where the pace is fast, the days are varied, and where your presence, voice, and intuition really make a difference? Are you a student or interested in part-time work certain days of the week?
About AnswerOnline
Since 1994, we've been helping companies manage their customer interactions through answering services, external customer service, and outbound customer contact.
Our core idea is simple: to create a personal connection between businesses and their customers. Through our committed and trained customer communication representatives, who greet every call with a smile, we offer an answering service characterized by our culture – present, simple, and personal.
What's it like to work with us?
In collaboration with our colleagues, we've summed up our culture in one sentence: "At AnswerOnline, I as a person have the opportunity to develop in a pleasant environment with inclusive leaders, considerate colleagues, and in a business in continuous development".
We're proud of that – and committed to continuing to live up to it.
We welcome you to an engaged team where collaboration and customer focus are at the center, while we also have fun at work. We believe in sustainable performance – with us, presence, focus, and energy are important parts, both for creating good customer interactions and for thriving over time. We often say that we practice a team sport because every individual's contribution affects the whole – we believe that you, as an applicant, share that view with us and want to become part of our close-knit AnswerOnline team.
What do you do as a customer communication representative?
This is a role for you who love real-time communication. You're often the first contact between customer and company, where your way of listening, expressing yourself, and leading the conversation makes a real difference. You will, among other things:
Answer incoming calls and meet customers based on their unique needs & wishes. This can be by answering questions, registering messages, transferring the call to the right party, or handling cases in external systems.
Handle and resolve customer issues in an efficient and professional manner.
Work continuously to meet set goals for call times and develop your call quality.
Contribute to the company's values and culture through the concepts Present, Simple, and Personal – both internally and toward customers.
Use conversation methodology and rhetoric from training to ensure professional communication.
Stay updated on customer and company information via internal channels.
We expect the following from you:
Fluent Swedish & English as well as good communicative skills in both speaking and writing.
Good computer skills and ability to quickly learn different systems.
Ability to remain calm and focus on the task even at a fast pace.
Your work ethic is strong and you're careful to keep to schedules and fulfill commitments.
As you can see, we don't have a long list of requirements – we're convinced that it's your personal qualities that will be decisive for how well you thrive and perform in the role.
We're looking for you if:
You possess the ability to balance soft and hard values while maintaining your social, energetic personality and effectively direct and lead the conversation with the help of a solution-oriented approach and technical systems. You thrive in an environment where there's a bit of action and momentum.Want to kick off the fall in a role where communication is at the center, where the pace is fast, the days are varied, and where your presence, voice, and intuition really make a difference? Are you a student or interested in part-time work certain days of the week?
About AnswerOnline
Since 1994, we've been helping companies manage their customer interactions through answering services, external customer service, and outbound customer contact.
Our core idea is simple: to create a personal connection between businesses and their customers. Through our committed and trained customer…