Customer Communication Representative at the real estate company Willhem
Do you enjoy helping customers and have customer service experience? Then you might be our new colleague!
Right now we're primarily looking for someone who is comfortable with phone contact and wants to help our customers during our phone hours. At the same time, we are a modern and forward-thinking customer service that works with digital development and AI solutions. That's why we'd like to see that you're curious about new ways of working and digital service.
With us, you'll help our tenants via phone, chat, and digital channels with questions about fault reports, contracts, and rental invoices, among other things.
We believe you:
- Have experience in customer service or another service profession
- Are comfortable and experienced with phone contact with customers
- Enjoy solving problems and providing good service
- Are comfortable with computers and digital working methods
- Are curious about modern customer service and digital development
We're looking for someone who is communicative and brings positive energy to the team. You thrive in a changing environment where you're motivated by finding solutions and delivering good service to both customers and colleagues. You have good knowledge of Swedish and English and are an experienced computer user. It's a merit if you have experience with Microsoft Dynamics 365 and an interest in digitalization and AI solutions.
At Willhem, you'll become part of a helpful team at our headquarters in Gothenburg. The position is approximately 70% with working hours weekdays 9:30 a.m.–3:30 p.m.
Willhem's Offer
At Willhem, you're welcomed to an innovative housing company with a forward-thinking and helpful culture. We have long-term ambitions for customers, properties, and employees. We offer, among other things, wellness hours, a generous wellness allowance, and regular team activities.
Application
Welcome to submit your application via willhem.se/jobb.
For questions, you're welcome to contact Customer Support Manager Maria Holmquist at phone 031-309 28 16 or via email [email protected].
The application deadline is August 16. We conduct interviews on an ongoing basis and the position may be filled before the final application deadline, so please send in your application as soon as possible.
Before a job offer is made, a background check is conducted that includes legal and financial information.
At Willhem, we work to ensure that both buildings and people are doing well. As one of Sweden's leading housing companies, our vision is to create rental apartments where people are happy and feel pride in their homes. Our headquarters is located in Gothenburg, and today approximately 300 people work at Willhem. The property value is 61 billion kronor and the owner is the AP Funds. Read more about us at story.willhem.se.
Open to Everyone
We focus on your skills, not your other circumstances. We are open to adapting the role or workplace to your needs.Customer Communication Representative at the real estate company Willhem
Do you enjoy helping customers and have customer service experience? Then you might be our new colleague!
Right now we're primarily looking for someone who is comfortable with phone contact and wants to help our customers during our phone hours. At the same time, we are a modern and forward-thinking customer service that works with digital development and AI solutions. That's why we'd like to see that you're curious about new ways of working and digital service.
With us, you'll help our tenants via phone, chat, and…