Together, Nacka Water and Waste work to create Sweden's leading water and waste management services. Their customer service plays a very important role in this work, and our client now needs to strengthen their team shortly. Do you enjoy a role where customer interaction over the phone is the focus and want to work in an essential industry sector?
Nacka Water and Waste AB strives to create Sweden's leading water and waste management services for sustainable and powerful societal development. We are a wholly owned company of Nacka Municipality, one of Sweden's most innovative municipalities facing strong growth in the coming years. We offer an inspiring work environment where everyone is involved and has shared responsibility for developing Nacka Water and Waste AB in accordance with our business concept, goals, strategies, and our values of being professional, innovative, and sustainable.
Your Assignment as Customer Service Representative
What do we do? When a resident in Nacka contacts Nacka Water and Waste, you and your colleagues in the customer service group are the first point of contact our customers meet and therefore first in line to help. Most inquiries come in via phone or email and mainly concern waste management, orders, and invoices. The majority of all incoming requests are handled directly by you and your colleagues in customer service, which also involves documentation in our system. You will primarily focus on questions related to waste.
Your Background, Experience, and Competence
We see that you are a confident, curious, and action-oriented person with the ability to make quick decisions in your work. Furthermore, we seek someone who enjoys meeting customers in a professional and service-oriented manner. Since the work involves both internal and external collaboration, high social competence is important—you listen, contribute actively, and consider different perspectives. We help and support each other within the work group, and it is crucial that you enjoy sharing your knowledge and also appreciate learning from others' knowledge and experiences. In your work, you are independent, proactive, and need to have structure in your work and daily routine.
We are looking for someone with:
Completed upper secondary education
At least a couple of years of work experience in customer service over the phone
Good IT skills
Experience working in Teams and Outlook
Good communicative ability to express yourself in both Swedish and English, both orally and in writing.
What We Offer
We at Jurek offer a fixed-term employment at our client's location in Nacka, in modern facilities in Finntorp, near Sickla Shopping Center with excellent transportation connections. Working hours are Mondays 08:00-16:45 with a 45-minute lunch break, and Tuesday through Friday 08:00-16:30 with a 45-minute break.
The assignment is full-time with immediate start, preferably July 14, and is expected to run for 6 months initially. The position may be placed in a security class, and a security clearance including a security clearance interview and background check may be conducted before employment.
Good to Know
Since the selection process and interviews are ongoing, we warmly welcome your application as soon as possible via www.jurek.se.
Application
For questions about the position, you are warmly welcome to contact the responsible consultant manager Elvira Björebäck via email [email protected]. Please note that we do not accept applications via email.
Jurek is a specialized recruitment and consulting partner that helps companies find the right expertise in Finance, Legal & Compliance, Banking & Insurance, HR, and Business Support. Our experienced team combines industry knowledge with a strong network to create accurate and sustainable matches. We work long-term, personally, and with high quality to create the best possible experience for both clients and candidates.