Would you like to lead Sydsten's customer center in Skåne – and combine a genuine management role with an active inside sales position? As a Customer Center Manager in Fosie, Malmö, you will have personnel responsibility, your own customer categories, and a potential career path toward broader sales responsibility within Sydsten.
We are now hiring a Customer Center Manager / Inside Sales - Concrete for Sydsten in Malmö!
What does a Customer Center Manager do at us?
As a Customer Center Manager in the concrete business area at Sydsten, you will become part of a company with extensive expertise in concrete and aggregate materials. You will lead a team of three employees and actively participate in daily operations. You report to the Concrete Business Area Manager and will receive thorough onboarding into Sydsten's operations, providing good insight into ready-mix concrete production, concrete pumping, and our logistics before taking on clear personal responsibility.
You are responsible for ensuring that customer center operations in Skåne run smoothly – everything from scheduling and deviation handling to creating quotes – and together with our sales representatives, you create new and develop existing customer relationships for both smaller and larger projects. You are an important link between the customer, sales representatives, and the manufacturing facilities.
The role includes both a management component and active business contribution. Over time, there is an opportunity to develop within the role and perhaps take on broader sales responsibility.
Some of your key responsibilities:
Lead, plan, and distribute work for the CC team (3 employees)
Personnel responsibility including employee and salary reviews
Manage scheduling, deviation handling, and customer complaints
Be operationally active in the team and serve as backup during absences, vacations, and support during peak periods
Drive the inside sales assignment for selected customer categories – from quote to delivery
Provide quotes for larger projects in close collaboration with sales representatives
Work according to Sydsten's structures while remaining responsive and continuously developing work methods to improve our business
Work closely with factories in Skåne as well as the concrete pumping & logistics departments
Contribute to attracting new customers and deepening existing relationships
Who are you?
We are looking for someone with experience leading a team and in sales – preferably in an industry with connections to construction and building materials. You are communicative, business-minded, and confident in a role where you both lead and contribute operatively.
You are a clear communicator who, through inspiration and coaching abilities, creates engagement and security combined with clarity regarding expectations and requirements.
You are a present leader who works together with your team and has clear operational grounding in daily work while leading and supporting your colleagues at the CC
Most importantly, you understand business and customer relationships, take responsibility for your team, and bring an unpretentious attitude. Sydsten's model is that the group's performance comes before the individual's.
We believe that you:
Have leadership experience – documented responsibility for a team, even a small one
Have a background from the construction industry or related sectors – a requirement to understand the business
Have experience in sales and customer relationship work, preferably inside sales
Are self-driven and confident in driving both your team and your own business forward
Have good system skills and learn quickly with new digital tools
Communicate fluently in Swedish, both verbally and in writing
Experience in customer center or inside sales management, transport and logistics coordination, or quote and project sales is meriting. A B-class driver's license and ability to communicate at a basic level in spoken and written English are required.
More about Sydsten
Sydsten is a leading manufacturer and supplier of ready-mix concrete and aggregate materials in Skåne, Blekinge, and Halland. The company is equally owned by Skanska Industrial Solutions and Unicon in Denmark and has approximately 100 employees. In Fosie, Malmö, one of the larger factories is located, as well as an accredited concrete laboratory for quality control and product development, as well as for external customers – a clear expression of the motto: knowledge in cubic meters. Here you will meet an engaged team with long experience and genuine interest in their craft.
Read more about us at www.sydsten.se
Welcome to apply
Submit your application today. We do not accept personal letters. Candidates with a relevant profile for the role will receive interview questions related to the position.
In this recruitment, Sydsten collaborates with ROI Rekrytering.
For questions, contact recruitment consultant Lisa Alsterberg at [email protected].
NOTE - the job posting will be open during July and we will first begin the selection process from week 32.
Employment & Terms
Scope - Full-time
Location - Malmö (Fosie)
Benefits - Collective agreement, wellness allowance
Start date: According to agreementWould you like to lead Sydsten's customer center in Skåne – and combine a genuine management role with an active inside sales position? As a Customer Center Manager in Fosie, Malmö, you will have personnel responsibility, your own customer categories, and a potential career path toward broader sales responsibility within Sydsten.
We are now hiring a Customer Center Manager / Inside Sales - Concrete for Sydsten in Malmö!
What does a Customer Center Manager do at us?
As a Customer Center Manager in the concrete business area at Sydsten, you will become part of a company with extensive…