The company is the municipality's non-profit housing company. The company is indirectly owned by the municipality and has the primary mission of owning, managing, developing, and building rental apartments as well as certain commercial spaces in Gävle. Operations are conducted commercially, but with a clear public mandate to contribute to a good and sustainable living environment.
Are you the person who makes others feel welcome?
Some see an incoming call. You see an opportunity to help.
We're looking for someone who enjoys meeting people and likes solving problems, whether it's over the phone, via email, chat, or face-to-face. You enjoy no two days being the same and know that truly excellent service is about more than giving the right answer. It's about making people feel heard.
About the Role
As a customer assistant, you'll be an important contact point for people with questions, concerns, and practical matters. You guide, inform, and find solutions while handling the administrative tasks that come with each case.
The work is varied and includes:
Customer meetings in reception, by phone, email, and chat
Handling fault reports and ongoing cases
Providing information about housing, waiting lists, and rentals
Contracts, terminations, and administrative tasks
Key and access card management
Payment-related questions and mail handling
You'll become part of a team where collaboration, responsibility, and excellent customer service are central.
We believe you...
...are someone who stays calm even when the pace picks up. You build trust easily, listen actively, and are solution-oriented. Meeting people with respect and care is a given for you.
We'd like to see that you have:
High school diploma
Experience from service, customer service, reception, retail, or similar
Good computer skills and a quick learner with new systems
Strong Swedish and English language skills, both spoken and written
If you've worked with administrative tasks or various operational systems, that's a plus, but your attitude and commitment to delivering truly excellent service is equally important.
What This Assignment Offers
Full-time on-site
Weekdays according to schedule (07:00–15:30 or 07:30–16:00)
Assignment starting September 2026 for 12 months forward
Long-term assignment with the possibility of extension
A workplace where you can make a real difference in people's daily lives
Are You the One We're Looking For?
If you believe that good customer service is just as important as a good solution, and want to work in a role where service, communication, and problem-solving go hand in hand, we'd love to hear from you.
Submit your application today; selections are made on an ongoing basis.
The process includes interviews with both Barona and the client. Interviews are held continuously and the position may be filled before the final application deadline, so please submit your application now!
Please note that we do not accept applications via email, but for questions about the position, please contact:
Freja Ek, [email protected]
Elin Nilsson, [email protected]
We look forward to your application!
About Barona
Barona is an international group with offices in 10 countries. In Sweden, we have offices in Stockholm, Gothenburg, Malmö, Falun, and Strömsund and deliver staffing solutions throughout the country. We offer our customers a visionary and future-adapted partnership and our employees exciting opportunities at every stage of their careers. Since our start in Finland in 1999, our success has been built on our entire organization being customer-focused and challenging traditional thinking when it comes to service offerings and business development. Through our focus on innovation and digitalization, we can consistently stay at the forefront of modern recruitment.
Read more at https://barona.se/om-barona
NO_LIMITThe company is the municipality's non-profit housing company. The company is indirectly owned by the municipality and has the primary mission of owning, managing, developing, and building rental apartments as well as certain commercial spaces in Gävle. Operations are conducted commercially, but with a clear public mandate to contribute to a good and sustainable living environment.
Are you the person who makes others feel welcome?
Some see an incoming call. You see an opportunity to help.
We're looking for someone who enjoys meeting people and likes solving problems, whether it's over the…