Are you a service-oriented person who enjoys meeting people and helping others? Do you want to work in a role where you make a difference every day by providing professional service, guidance, and support? Then this could be the right opportunity for you.
We are now looking for a customer service assistant for an exciting assignment with an established player in the residential sector. In this role, you will be an important part of the customer service team and work closely with guests, visitors, and other stakeholders. You are often the first point of contact for the organization and contribute to positive customer experiences through professional and engaged interaction.
This is a varied job with many contact points where you combine administration with service at reception, via phone, email, and chat. To succeed in this role, you need to enjoy communicating with people, be solution-oriented, and be able to handle multiple cases simultaneously without compromising quality or service.
About the Assignment
Scope: Full-time, 100%
Start: September 14 or by agreement
Working Hours: Schedule during weekdays 7:00 AM–3:30 PM or 7:30 AM–4:00 PM
Assignment Length: 1 year with possibility of extension
Workplace: On-site at customer location, no opportunity for remote work
What We Offer
A long-term full-time assignment with good opportunities for extension.
A varied and social role with many contact points.
Opportunity to become part of an engaged customer service team.
A workplace where customer experience, collaboration, and professionalism are in focus.
Support from a dedicated consultant manager who follows you throughout the assignment.
Who Are We Looking For?
We are looking for someone who is positive, engaged, and service-oriented. You enjoy meeting people and have a natural ability to build trust in your interactions, whether face-to-face, by phone, or in writing.
You are attentive, empathetic, and have the ability to adapt your approach to different situations and people. Since the workload can sometimes be high, it is important that you can prioritize, stay calm, and work in a structured manner even when the pace increases.
We believe you thrive in a role where you take responsibility, solve problems, and contribute to a positive experience for every person you meet.
Requirements and Qualifications
High school diploma.
Experience from service work with customer contact.
Experience from, for example, customer service, reception, retail, or other service-oriented activities.
Good ability to express yourself in Swedish, both orally and in writing.
Good knowledge of English, both orally and in writing.
Good administrative skills and experience working with different systems.
Meriting experience from the residential sector or similar activities, but this is not a requirement.
Great emphasis will be placed on your personal qualities.
What Does the Role Involve?
As a customer service assistant, you are responsible for providing professional service and guidance to customers and stakeholders. You handle incoming questions and cases according to the organization's routines and processes and ensure that the customer receives the correct information and a clear solution.
Your main responsibilities include:
Answer questions about the company's services and offerings.
Provide information about the status of ongoing cases.
Receive and register fault reports.
Handle keys and access cards.
Handle payment matters, rental payments, and orders for maintenance and add-ons.
Manage mail handling.
Staff reception and provide service via phone, email, and chat.
About 2Complete
Why should you become a consultant with us? As a consultant with us, you are always covered by a collective agreement. This gives you, among other things, contractual terms regarding vacation, pension, salary, and wellness benefits. We are your partner in working life. As a consultant, in addition to your manager at the workplace, you also have a dedicated consultant manager whose primary focus is to ensure that the workplace and the role you are in is the perfect match for you and your development.
2Complete Group and all its subsidiaries are authorized members of Kompetensföretagen, Almega, and Svenskt Näringsliv and have been since 2011. 2Complete Group has also been named Gazelle Company 2022, an award given to Sweden's healthiest and fastest-growing companies.
We look forward to receiving your application!Are you a service-oriented person who enjoys meeting people and helping others? Do you want to work in a role where you make a difference every day by providing professional service, guidance, and support? Then this could be the right opportunity for you.
We are now looking for a customer service assistant for an exciting assignment with an established player in the residential sector. In this role, you will be an important part of the customer service team and work closely with guests, visitors, and other stakeholders. You are often the first point of contact for the organization and…