Jönköping Stadsnät is the part of Jönköping Energi that supplies the municipality with robust and secure digital infrastructure through fiber networks, serving 40,000 connection points. We keep the city and its functions connected. We started in 1998 when the university received fiber, followed by a long period of expansion and growth. Today we are a significant player in city networks in Sweden and a leader in our region. This year we received the award for Sweden's best city network, recognized for being at the forefront of our industry. Now we face new exciting challenges and opportunities in business and service development. We are therefore looking for a committed customer manager who wants to be part of creating our continued growth and development!
As a customer manager with us, you will be responsible for building long-term and profitable relationships with our customers in real estate companies, IT companies, larger local businesses, and housing associations.
Your work will focus on understanding and analyzing customer needs and creating customer plans and strategies to meet those needs through flexible solutions. You will work together with a small marketing unit and have daily proximity to the entire chain from service development to delivery. Your role as customer manager encompasses the entire sales process from relationship-building customer meetings, needs analysis, sales, negotiation, and contract signing to regular follow-up. We work together toward set goals for the entire Jönköping Stadsnät operation, where everyone contributes their unique expertise.
You need to have a passion for customer interaction and analytical skills combined with collaboration abilities to thrive in this role. Knowledge of city networks and fiber is meritorious but not required; we are happy to help you understand the industry and its exciting future.
Main responsibilities
In your role as customer manager, you will focus on establishing and developing deep and profitable relationships with our customers. By carefully identifying and understanding customer needs, you will adapt and sell attractive solutions that meet customer requirements. Your work includes developing strategies for business and service development based on market and customer insights. You are also responsible for negotiating and signing agreements that are beneficial for both the company and the customers. Regular follow-up of sales results and customer relationships is an important part of the position to ensure we reach our strategic goals and maintain a strong market position. By serving as the primary contact point for our key customers, you play a central role in maintaining and strengthening the company's reputation and customer satisfaction. Some customer meetings may occur in the evenings.
Qualifications:
· Higher education/University degree in economics, marketing, or equivalent. Relevant experience may compensate for education requirements.
· At least 3–5 years of experience in sales and customer management, preferably in the communications or IT industry.
· Good IT and systems skills are required.
· Valid driver's license (Category B) is required.
More information
Welcome to submit your application by 260812.
Please feel free to contact Unit Manager Mats Lagervall for more information. Due to vacation periods, Mats is available during August 3–12 – contact him at 036-108295 or [email protected].
For union-related questions, contact Jesper Käki, Vision, at tel. 036-19 18 45 or Majd Kamal, Sveriges Ingenjörer, at tel. 036-10 32 37.
Since we operate a critical infrastructure service, a security clearance will be conducted before employment. Employment includes an obligation to be placed on war duty.
We make decisions about which recruitment channels to use for each hiring process, and therefore we decline further offers of recruitment services, job posting assistance, or recruiting help.
Protected identity?
If you have a protected identity and wish to apply for the advertised position, you can contact the person responsible for the recruitment. You can also call Customer Center, 036-10 82 20, who will guide you to HR or the correct contact person who will then guide you through a secure application process. You should not apply digitally, email personal information, or create an account in our recruitment system.Jönköping Stadsnät is the part of Jönköping Energi that supplies the municipality with robust and secure digital infrastructure through fiber networks, serving 40,000 connection points. We keep the city and its functions connected. We started in 1998 when the university received fiber, followed by a long period of expansion and growth. Today we are a significant player in city networks in Sweden and a leader in our region. This year we received the award for Sweden's best city network, recognized for being at the forefront of our industry. Now we face new exciting challenges and opportunities…