Would you like to work closely with customers while developing yourself in business, sales, and sustainability? With us, you'll take on a central role throughout the entire customer journey – from first contact to long-term partnership – in a small team where you'll quickly learn and contribute to sustainable transformation in the construction sector.
About the Role
IVL Swedish Environmental Research Institute conducts research and consulting assignments for organizations and companies that need expert support in environmental and sustainability matters. As a customer journey manager, you'll be part of our business development unit, where we work to develop and strengthen IVL's offerings – including through our digital services.
In this role, you'll work operationally throughout the customer journey for our digital services CCBuild, BM, and BASTA, which are run in IVL's subsidiary companies. These services support the construction and real estate industry in their transition to more sustainable practices – from circular construction and reuse to climate calculations and sustainable material choices. You're responsible for customer contact, follow-up, and ongoing customer care, with the goal of creating a cohesive and professional customer experience. The work largely consists of manual processes and tools, such as Excel, lists, and templates, which require structure and accuracy.
This is a development role where you'll work closely with more experienced colleagues and gradually take on greater responsibility. The focus is on customer relationships, sales, and service related to sustainable construction.
You'll be employed by IVL Swedish Environmental Research Institute, based in Stockholm, Gothenburg, or Malmö, and work in a cross-functional team. The team manager is based in Malmö. The team collaborates internally within IVL and with our subsidiaries, and also contributes as needed to research and customer projects that further develop the digital services.
We work in a creative and developing environment where everyone has significant independence and good opportunities for personal and professional development. As an employee at IVL, you'll be part of a workplace that values diversity, collaboration, innovation, and engagement. We have a great community with a sports club, art association, social events, pubs, and other activities. We're located in activity-based offices. At IVL, you get the opportunity to work with your sustainability commitment in a real way!
Your Background
To succeed in this role, you have:
Higher education or vocational training in sustainable construction, environment, civil engineering, or similar
Experience with customer contact, service, and/or sales
Strong administrative skills and experience working systematically in tools such as Excel or similar
Very good knowledge of Swedish and good ability to express yourself in English, both spoken and written
It's a plus if you also have:
Knowledge of the construction and real estate industry
Interest in or experience with sustainable materials, circular flows, or environmental assessment systems
Experience working with CRM systems or simple sales tracking
Your Personal Qualities
To thrive in this role, you also need to be communicative and comfortable reaching out to customers via phone and email. You work systematically and carefully, especially in workflows that require follow-up and good organization. As a person, you're positive and relationship-building, with the ability to build trust over time. You have a curious mindset and a desire to develop, take feedback well, and apply it to your work. You're also proactive and solution-oriented, with the ability to drive your tasks forward, and enjoy a workday where the pace can vary and where you need to be able to reprioritize.
Welcome to Apply
Apply with your CV by clicking "Apply here." We will evaluate applications and interview candidates continuously during the application period, so don't delay submitting your application. To staffing and recruitment agencies and to those selling job postings: We kindly but firmly decline direct contact from staffing and recruitment agencies as well as sellers of additional job postings.Would you like to work closely with customers while developing yourself in business, sales, and sustainability? With us, you'll take on a central role throughout the entire customer journey – from first contact to long-term partnership – in a small team where you'll quickly learn and contribute to sustainable transformation in the construction sector.
About the Role
IVL Swedish Environmental Research Institute conducts research and consulting assignments for organizations and companies that need expert support in environmental and sustainability matters. As a customer journey manager, you'll…