Customer Analyst - Data-Driven Sales and Customer Flows

Description:

Do you want to be part of developing the future of sales? At LF Jämtland, we want to create simple, relevant, and proactive customer interactions. Now we're strengthening our sales operations with a new role as a Customer Analyst. As a Customer Analyst, you have an important role in our business where you use data and analysis to drive customer flows and transform insights into concrete improvements in how we work daily. You ensure targeted sales activities across all our channels within both insurance and banking. With the help of analyses and insights, you ensure that we meet customers with the right resources at the right time. In doing so, you contribute to us working smarter, more data-driven, and with the customer in focus. You become a central link between our advisors, marketing communicators, and business developers, and together you develop both the customer experience and our businesses that create security for our customers in Jämtland Härjedalen. About the Role As a Customer Analyst, you have an overview of customer flows, capacity, and business opportunities, and help the business prioritize the right initiatives at the right time. With the support of data and analyses, you contribute to us using our resources where they make the greatest value for both customers and the business. An important part of the assignment is to monitor and develop our telephone operations. By analyzing inflows, capacity, and results, you ensure that we have the right resources in place and can adapt when needs change. In this way, you contribute to high availability, efficient working methods, and a good customer experience. You work closely with sales managers and provide them with analyses, reports, and decision-making materials that strengthen the business's ability to reach its goals. Your Main Responsibilities Manage and monitor incoming and proactive customer contacts across all channels Prioritize and distribute sales leads and business opportunities to the right advisors Ensure efficient staffing and resource allocation between incoming and outgoing customer contacts Monitor availability, response times, and capacity in our telephone operations Adapt resources between departments and assignments based on current customer flows and business needs Monitor compliance with shared working methods and processes Coordinate customer flows between insurance, banking, and other business areas Produce statistics, analyses, and reports to support business management and sales tracking Identify improvement opportunities that strengthen both customer experience and business Quality assure sales processes and contribute to a consistent customer experience Contribute to the development of future data-driven working methods within CRM, customer insights, and Next Best Offer.Do you want to be part of developing the future of sales? At LF Jämtland, we want to create simple, relevant, and proactive customer interactions. Now we're strengthening our sales operations with a new role as a Customer Analyst. As a Customer Analyst, you have an important role in our business where you use data and analysis to drive customer flows and transform insights into concrete improvements in how we work daily. You ensure targeted sales activities across all our channels within both insurance and banking. With the help of analyses and insights, you ensure that we meet customers with…

Overview

Type

job

Status

active

Visibility

public

City

ÖSTERSUND

Address

Prästgatan 18

GPS

63.176351, 14.6385378copyopen in

Email

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Phone

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Published

15. 7. 2026

Edited

23. 7. 2026

Specifications