Customer and Business Manager for Gothenburg City Parking

We are now seeking a successor to our valued colleague who is retiring after many successful years with us. Would you like to take on a varied and development-focused role where you can combine business development, analysis, customer contact, and operational work? Here you'll have the opportunity to make a difference every day, work closely with both customers and colleagues, and contribute to creating strong businesses and satisfied customers. In addition to the parking areas we own or lease ourselves, we have also been entrusted by various municipal landowners to operate parking services; we call them Business Partners. This enables more people to use our digital parking services and allows us to use the city's space in the most efficient way possible. Parking Gothenburg is a company owned by Gothenburg City. We are the city's experts in parking solutions and work to create a sustainable, accessible, and attractive city. Our operations consist of daily delivery of parking solutions to residents, visitors, and businesses in Gothenburg. Every day we serve tens of thousands of parking customers, and to make it simple and uniform for them, we have consolidated approximately 70,000 parking spaces under the Parking Gothenburg brand. About the role As Customer and Business Manager, you will be responsible for parking solutions for several municipal companies and administrations. Your task is to develop, maintain, and optimize the business—while ensuring that the parking customer has a smooth and positive experience. The role is operational, analytical, and strategic, and you will work closely with colleagues from several functions within the company as well as collaborate with contacts at the business partner. You will be a unifying link that ensures we together reach our goals and create a holistic experience for both customers and business partners. You will be part of a team where people support each other, exchange ideas, solve problems, and develop working methods together. Here it is important that you enjoy contributing, listening, and collaborating. Your areas of responsibility Work to ensure that parking and related services create a good experience for the customer and a sustainable business result for your business partners. Build, develop, and nurture relationships with the business partner through active networking to build trust and gain genuine, deep understanding of their needs and challenges. Be the contact person for operational questions such as changes, startup of new areas, or development of existing ones at the business partner. Analyze data such as occupancy, results, and product mix, and compile reports that you, the team, and business partners use for monitoring and decision-making. Ensure that agreements are complied with, initiate measures and improvements within the contractual framework, and propose further changes when needed. Coordinate and create internal conditions for different functions in the company to meet the business partner's needs and expectations. Gather, describe, and communicate needs to implementers—whether it concerns communication, technical installations, line marking, or IT development. Your profile You are a person who listens, collaborates without ego, and helps wherever needed for the group to succeed. You are comfortable with a mix of operational and strategic work. You are aware of your strengths and weaknesses, and you readily seek support from colleagues to achieve the best possible results. A genuine interest in customers and their situations is a given for you. We believe you have at least 3-5 years of experience in a similar role and have an economic, business-focused higher education or equivalent education. You have both strategic and operational capabilities and are confident in: understanding strategies and priorities within the business, seeing the bigger picture, and applying knowledge to achieve goals. working analytically, seeing patterns, and preventing problems following up on business development and driving improvements listening to others' perspectives and having dialogues with openness and respect identifying problems early, raising them with the team, and driving solutions forward acting proactively and flexibly based on changing needs building trust, conveying energy, and clarity in your dialogues building strong relationships and collaborating. Being flexible and having the ability to prioritize together with others to reach common goals digital maturity and administrative capability Personal qualities As a person, you are an unpretentious team player who enjoys helping where needed and who sees the value in succeeding as a group. You are patient, responsible, structured, and curious, and you appreciate a work environment where collaboration, dialogue, and common goals are in focus. You can be operational in the moment, but never lose sight of the bigger picture and next steps. Personal qualities carry significant weight in this recruitment. We offer In this role you are offered a permanent full-time position at Gothenburg City Parking where you will be part of a team of 7 people in the Market unit, which is responsible for ongoing business in the company. Start date is by agreement. Application In this recruitment, Gothenburg City Parking is collaborating with Jefferson Wells. If you have questions about the position, you are warmly welcome to contact recruitment consultant Camilla Rippe, 0703-770138, [email protected]. Interviews will be held on an ongoing basis, so we look forward to receiving your CV and personal letter in Swedish as soon as possible, but no later than September 16, 2026. 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