"We are the global partner for a safe, secure, and sustainable world."
At DEKRA, safety is more than a promise – it is our foundation. For over 100 years, we have worked to prevent risks, protect people, and build confidence in technology, processes, and systems in society. From industry to roads, from work environment to quality development – our ambition remains the same: to create a safer and more sustainable future.
About the Role
As a coordinating customer service representative, you will work within a Shared Services department, meaning you will be an important part of supporting DEKRA's various companies.
The department's mission is to provide efficient and high-quality service to both internal and external customers, which offers a varied work day with many different types of cases to handle. The role also includes working closely with other departments within the company to ensure customers receive the best possible service.
Your Main Responsibilities
As a coordinating customer service representative, you handle incoming calls and emails in our case management system. This includes everything from preparing quotes, receiving inspection requests and orders, to answering general questions and providing information about our services. You have many internal contact points, and the role also includes actively working to monitor, maintain, and ensure good order and organization in our daily routines and processes.
About You
To thrive in this role, you are comfortable taking significant personal ownership of your tasks. You are methodical, accustomed to taking initiative, and have the ability to prioritize when needed. Additionally, we see that you are a good listener who communicates in a clear, professional, and respectful manner. You simply enjoy customer interactions and offering the best possible service!
We are Looking for Someone Who:
Has several years of experience working in customer service
Has good experience with CRM systems (such as Zendesk or Salesforce) and Microsoft Office
Has experience using computer telephony and smartphones (advantageous)
Speaks Swedish fluently and has good knowledge of English in both speech and writing
About Us
Today we are a team of six customer service representatives and one customer service manager. We have deep core competence and employees who have worked at DEKRA for a long time, which gives us a stable foundation. We also have employees who have joined more recently, which provides a very good mix of experience.
For this role, we welcome a positive colleague who wants to help build on our service for the future and who enjoys contributing to a well-functioning operation with smooth and efficient work routines. With us, sharing ideas, new perspectives, and development opportunities become a natural part of everyday life. That said, we strongly believe in the power of a diverse group with different backgrounds and perspectives.
What We Offer You
A stimulating work environment with good opportunities for personal development within our various business areas
Continuous internal training
A team spirit and colleague support where we help each other in our daily work
Freedom to take responsibility and the opportunity to make an impact
Engaged leadership
Balance between work and leisure
Occupational pension, wellness allowance, and benefits package from Benefits
Other Information
The position is based at our office in Gamlestaden, with the possibility of working from home two days per week when operations permit. Selection is ongoing and the position may be filled before the application deadline closes.
DEKRA promotes a safe and drug-free work environment. As part of our occupational health and safety efforts, we conduct random drug tests throughout the year.
For questions, please contact Sanne Lund at the contact information below.
We look forward to your application!
Contact Person
Sanne Lund
[email protected]
0104552914