Coordinating Customer Service Representative at DEKRA - Gothenburg

"We are the global partner for a safe, secure, and sustainable world." At DEKRA, safety is more than a promise – it is our foundation. For over 100 years, we have worked to prevent risks, protect people, and build confidence in technology, processes, and systems in society. From industry to roads, from workplace safety to quality development – our ambition is the same: to create a safer and more sustainable future. About the Role As a coordinating customer service representative, you will work within a Shared Service department, which means you will be an important part of supporting DEKRA's various companies. The department's mission is to provide efficient and high-quality service to both internal and external customers, which gives you a varied workday with many different types of cases to handle. The role also includes working closely with other departments within the company to ensure that customers receive the best possible service. Your Main Responsibilities As a coordinating customer service representative, you handle incoming calls and emails in our case management system. This means you work with everything from preparing quotes, receiving requests and inspection orders, to answering general questions and informing about our services. You have many internal contact points, and the role also includes actively working to follow up, maintain, and ensure good order and structure in our daily routines and processes. About You To thrive in the role, you are comfortable taking significant personal ownership of your tasks. You are methodical, accustomed to taking initiative, and have the ability to reprioritize when needed. Additionally, we see that you are a good listener who communicates in a clear, professional, and respectful manner. You simply enjoy customer interaction and offering the best possible service! We are looking for someone who: Has several years of experience working in customer service Has good experience with CRM systems (such as Zendesk or Salesforce) and Microsoft Office Has experience using computer phone systems and smartphones (advantageous) Speaks Swedish fluently and has good knowledge of English in both spoken and written form About Us Today we are a team of six customer service representatives and one customer service manager. Here there is deep core competence and employees who have worked a long time at DEKRA, which gives us a stable foundation. There are also employees who have joined more recently, which provides a very good mix of experiences. For this role, we welcome a positive colleague who wants to help build on our service for the future and who enjoys contributing to a well-functioning operation with smooth and efficient work procedures. With us, sharing ideas, new perspectives, and development opportunities become a natural part of everyday life. That said, we strongly believe in the power of a diverse group with different backgrounds and perspectives. What We Offer You A stimulating work environment with excellent opportunities for personal development within our various business areas Continuous internal training Team spirit, support from colleagues where we help each other in daily work Freedom to take responsibility and opportunity to have a say Engaged leadership Balance between work and leisure Occupational pension, wellness allowance, and benefits package from Benefits Other Information The position is based at our office in Gamlestaden, with the possibility of working from home two days per week when operations allow. Selection is ongoing and the position may be filled before the application deadline. DEKRA strives for a safe and drug-free work environment. As part of our workplace safety efforts, we conduct random drug tests during the year. For questions, please contact Sanne Lund, contact details below. Welcome to apply! Open to All We focus on your skills, not your other circumstances. We are open to adapting the role or workplace according to your needs.

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