Do you enjoy making a difference for people? Do you have experience in customer service, sales, or advisory customer interactions and are driven to work with customers over the phone? Are you someone who thrives in a role where customer relations, organization, and responsibility are key to success? Then we recommend you apply for the position of Contact Center Agent/Appointment Scheduler at Audika. We look forward to your application!
About the Position
This is a direct recruitment, meaning the recruitment process is handled by Bravura and you will be employed directly by Audika as one of the colleagues in Audika's contact center.
About the Company
Audika's vision is to help more people hear better, and their workplace culture is built on shared core values that permecan throughout the organization. The value words consist of building trust, being a team player, creating innovative solutions, and applying a can-do attitude. To succeed in our mission, it is crucial that these values are upheld and permeate the way we work throughout the organization.
Audika is part of Demant and is Sweden's leading private actor in hearing care with over 35 hearing clinics in southern and central Sweden and approximately 200 employees. Since 2016, Audika has worked to help people reach their full hearing potential. Audika combines the latest technology with leading experts and helps tens of thousands of people annually improve their quality of life through better hearing health.
If you want to be part of making a difference and helping others start to love their ears, Audika wants to hear from you!
Job Responsibilities
To thrive and succeed in this role, we see that you are motivated by working in an environment where teamwork, collaboration, and responsibility are in focus.
As a contact center agent/appointment scheduler, your main responsibility is to independently contact and work with new and existing customers over the phone. You will work on informing about and offering Audika's services in the form of visit bookings for Audika's customers. Additionally, you will answer customer questions, document, update contact information, and record cases in the system.
The role involves a high daily focus on activity where organization, responsibility, and the ability to build trust in customer interactions are important parts of the work. You will work closely with colleagues in the Contact Center, the marketing department, and Audika's clinics.
Examples of work tasks:
Contact and work with customers
Work on selling visit bookings
Document and record in Audika's system
You are part of the Contact Center and work closely with the marketing department and Audika's hearing clinics
Education, Experience, and Personal Qualities
Completed upper secondary education
At least 1 year of work experience with similar tasks, for example in customer service, appointment booking, telephone sales, or other advisory customer contact
Good computer and system skills
Good knowledge of Swedish and English in speech and writing
We are looking for someone who is confident in customer interactions and who understands the importance of professional and engaged customer service in every call. To succeed in this role, we believe you are responsible and organized, as the work requires you to independently drive your work forward and maintain a steady pace over time. You are curious and attentive in dialogue with customers and have a good ability to understand their needs so you can build trust and guide them forward in the best way. Furthermore, you are a team player who contributes positive energy to the team and who thrives in an environment where collaboration and shared goals are an important part of daily work.
Other Information
Start: Immediately
Location: Stockholm
Salary: According to agreement
We use a competence-based methodology in all recruitment processes to ensure unbiased selection. We also use continuous selection, which means we remove the ad once we have received sufficient applications. If you become a candidate for the position, we will contact you for an initial phone interview. Regardless of whether you advance in the process or not, you will receive feedback on your application.
Questions? Feel free to reach out!
đ§ [email protected]
đ 010-171 47 10
We recommend that you submit your application as soon as possible as we conduct continuous selection.
We look forward to your application!
#NextgenDo you enjoy making a difference for people? Do you have experience in customer service, sales, or advisory customer interactions and are driven to work with customers over the phone? Are you someone who thrives in a role where customer relations, organization, and responsibility are key to success? Then we recommend you apply for the position of Contact Center Agent/Appointment Scheduler at Audika. We look forward to your application!
About the Position
This is a direct recruitment, meaning the recruitment process is handled by Bravura and you will be employed directly by Audika as one ofâŠ