Public Services Communication Guide

Adecco Sweden Aktiebolag · Full-time

Svetsarvägen 8, SOLNA, Sweden

About the Position We are now recruiting two Public Services Communication Guides for our client in the public sector. In the role as a Communication Guide, you will, among other things, answer incoming calls to the switchboard, staff the reception desk, guide, advise, and provide information on matters related to the client's various operations. The position includes the following responsibilities: - Receive visitors - Inform and guide citizens/visitors by phone, through various digital channels, e-services, and during in-person visits - Receive, process, and/or forward applications - Answer questions about all municipal services - Maintain dialogue with departments for continuous service development toward the municipality's citizens - Document in accordance with applicable GDPR legislation and internal operational procedures - Work with telephone systems and various operational systems - Handle telephone service/switchboard operations, route calls within the workplace/municipality Assignment Period and Scope: The position as Communication Guide is a full-time consulting assignment starting immediately upon agreement and is expected to run through January 15, 2027. After that, there may be an opportunity for possible extension. Requirements for the Position: • Strong knowledge of Swedish and English, both spoken and written • Strong knowledge of conversation techniques and conversation pedagogy • Very good system knowledge, particularly in MS Office • At least 1 year of professional experience in the field as a Communication Guide or similar role For us to be able to move you forward in the process, you must clearly demonstrate in your CV that all of the above requirements are met. Indicate which assignment(s) demonstrate the requested experience. Time period should be stated in years and months YY-MM. Meritorious for the Position: - Experience working with the telephone as a work tool. About You We are looking for someone who is self-directed, service-oriented, and enjoys providing professional customer service. To ensure competency-based recruitment, we use occupational psychological tests in this process. We will place great emphasis on personal suitability. Selection is ongoing and the final application deadline is September 14, 2026. Contact Information If you have questions about the position or the recruitment process, you are welcome to contact the responsible recruiter: Maja Nyström via Adecco's switchboard 010 – 173 73 00 or email: [email protected] If you have questions regarding registration, please contact support at [email protected] We look forward to receiving your application!